Job Title: BA/PM
About Us:
We are a leading provider of third-party logistics (3PL) services, offering warehousing, fulfillment, and inventory management solutions through our proprietary software. As we expand our offering, we aim to transform our software into a platform that allows distributors to manage their own clients and inventory. We are looking for a Business Analyst/Project Manager/Product Manager to lead this initiative, from gathering business requirements to managing the full development lifecycle.
Key Responsibilities:
· Requirements Gathering & Analysis: Work with stakeholders to capture and document business needs, translating them into clear, actionable requirements.
· Project Management: Develop a project plan, set timelines, and manage resources to ensure on-time delivery of the software enhancements.
· Product Strategy: Define the vision and strategy for the expanded software offering, aligning it with both business and customer needs.
· Vendor/Developer Management: Identify and recommend appropriate development resources, whether internal or external. Oversee/ensure developers have a clear understanding of project goals.
· Stakeholder Communication: At times, serve as the primary point of contact between stakeholders (distributors, clients, internal teams) and technical teams to ensure clear communication.
· User Management System Design: Help design the framework that will allow distributors to manage their own users and clients within the software.
· Testing & Quality Assurance: Work to develop a UAT testing documentation to ensure the new features meet business requirements and function as intended.
· Training & Support: Develop training documentation and materials for internal teams, distributors, and their clients. Provide ongoing support as necessary post-launch.
· Continuous Improvement: Monitor user feedback, track system performance, and recommend further improvements to enhance user experience and operational efficiency.
Key Qualifications:
· Experience: 5+ years of experience in business analysis, project management, or product management, preferably in software development or logistics/3PL.
· Technical Skills: Familiarity with software development lifecycles, user management systems, and APIs.
· Project Management Tools: Proficiency with project management tools such as Jira, Trello, or MS Project.
· Communication: Strong verbal and written communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
· Leadership: Proven ability to lead cross-functional teams and manage complex projects.
· Problem Solving: Excellent analytical skills and the ability to resolve complex business and technical challenges.
Preferred Skills:
· Experience working in logistics/3PL environments or promotional products.
· Knowledge of warehouse management systems (WMS) or inventory management platforms.
· Experience with cloud-based software solutions and SaaS business models.