Hotel Manager

SUMMARY: Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards as described for the brand.

ESSENTIAL FUNCTIONS

1. Develop, administer and control the hotel revenue and expense budgets.
2. Review and approve the hotel payroll.
3. Review and approve transmittals and other front office paperwork and reports.
4. Coordinate direct bill accounts and monitor the administration of Accounts Receivable.
5. Facilitate lead management processes within the hotel and provide sales support to team.
6. Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on.
7. Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
8. Take ownership of sales when the DOS isn’t available.
9. Assist DOS in joint calls on accounts.
10. Coach and train all members of the hotel team on their role in the sales process.
11. Review room inventory management to ensure maximization of room revenue.
12. Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.
13. Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
14. Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
15. Ensure team member attitude of attentiveness and anticipation of guest needs.
16. Ensure proper delivery of guest special requests.
17. Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
18. Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.
19. Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.
20. Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
21. Develop and maintain hotel programs to assure that the quality program criteria are met.
22. Complete and submit all forms for capital improvement for the hotel.
23. Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
24. Ensure a viable key control program is in place in all hotel departments, with documentation.
25. Ensure team members follow appropriate cash control procedures.
26. Ensure the security needs of the property and guests are met.
27. Maintain an active and visible position in the local community and industry.
28. Participate in community activities, team member functions and guest events.
29. Conduct regular team and sales meetings.
30. Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.

Job Description:

The Hotel Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 3 years (Required)

Ability to Relocate:

• Charles Town, WV 25414: Relocate before starting work (Required)

Work Location: In person