Purpose:
As the Assistant Store Director, you’ll be the heartbeat of our Center Store, bringing exceptional customer service to every interaction. You’ll lead the charge in managing the Center of the Store —covering Frozen, Dairy, and Liquor/Beer—while inspiring your team to meet and exceed sales and profit goals. Your insights and recommendations will play a key role in shaping our operations, directly influencing our store’s success.
What You’ll Do:
- Customer Service Champion: Foster a culture of outstanding customer service that resonates throughout the store. You’ll lead by example, ensuring we not only meet but exceed customer expectations.
- Operational Leadership: In the absence of the Store Director, you’ll take the reins of total store operations, guiding associates and department managers alike to keep everything running smoothly.
- Inventory Management: Oversee daily operations of the center of the store, including dairy and frozen sections. Conduct daily inspections to ensure top-notch product quality and compliance with standards.
- Inventory Guru: Keep our shelves stocked and organized while maintaining high standards for cleanliness and safety. You’ll be responsible for pricing and implementing company policies to minimize merchandise shrink.
- Team Development: Motivate, train, and lead associates, ensuring they’re equipped with the knowledge and skills to succeed. You'll play a crucial role in hiring and advancing top talent.
- Sales and Performance Monitoring: Regularly communicate sales goals and department performance to your team, driving them to achieve great results. You’ll keep an eye on daily logs, purchase reports, and labor costs to ensure everything stays on track.
- Customer Engagement: Handle incoming calls and customer inquiries with professionalism and care, addressing any complaints effectively and reporting to the Store Director when necessary.
Physical and General Requirements:
- You’ll need a strong retail background, ideally with management experience, and a deep understanding of company policies and procedures.
- Excellent communication and leadership skills are essential, along with the ability to handle customer interactions with composure.
- Proficiency in basic math and accounting is necessary, and you should be comfortable navigating computer software and financial statements.
- While your primary responsibilities are managing operations, you’ll also roll up your sleeves for manual tasks like setting up displays or assisting at the cash register.
- Physical stamina is key—you’ll be standing, walking, and occasionally lifting to 50 lbs.
Work Environment:
- Expect to work in a temperature-controlled store environment, with occasional exposure to various temperatures while handling products.
Minimum Qualifications:
- Completion of ASDTP or a similar program for internal talent.
- 1 year of experience as an Assistant Manager in a retail, hospitality, or service environment, or 2 years as a Department Manager.
- A High School Diploma is required; a college degree is preferred.
- Strong customer service and supervisory skills are a must.
Premium Benefits:
As an Assistant Store Director, you’ll enjoy a competitive salary range of $65,000 to $75,000 , alongside comprehensive health and welfare benefits, retirement saving options, paid time off, and a quarterly performance bonus, based off of experience and other relevant factors.
If you’re ready to take the next step in your career and make a real impact in our store, we’d love to hear from you! Join us and be part of a team dedicated to excellence in customer service and operational success.
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