Inside Sales

Position Summary:
Duties include but are not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with domestic vendors; expediting.

Essential Functions:
Process orders and manage inventory for assigned customers – daily duties include but are not limited to:

1. Data entry of sales orders
2. Procure parts based on customer requirements
3. PO receipts
4. Generate shipment paperwork (pick list, packing slip)
5. Source inventory components / as needed
6. Negotiate pricing with vendors based on contact pricing / as needed
7. Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
8. Coordinate shipping arrangements with customers, vendors, and freight forwarders to meet delivery requirements / daily or as needed
9. Communicate with customers on order status or related concerns / daily or as needed
10. Utilize EDI functions / as needed
11. Prepare domestic or International shipping documents / as needed
12. Process invoices for customer shipments / daily or as needed
13. Process file maintenance on customers and parts / as needed
14. Prepare quotations / as needed
15. Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
16. Assist Accounting Department in resolving various problems with customers’ accounts / as needed
17. Assist in answering Company phone calls / daily
18. Ship parts via FEDEX, UPS or other method / as needed
19. Interact with customers, vendors, co-workers, management, and others / daily

Supplemental Functions:
Process returns / as needed
Visit customers and local vendors with Sales Manager / as needed
Assist in training for new employees / as needed
Assist in physical inventory / 2 times per year
Assist in pulling files for mid-year and year-end audits / 2 times per year
Write/revise ISO procedures and work instructions / as needed
Assist in processing of damage claims from customers and resolve with vendors / as needed
Other duties or special projects as assigned by Management / as needed

General Qualifications:
(Note: Some positions may be bi-lingual English/Spanish)
High School Diploma or GED
Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors, and Company contacts
Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
Ability to type a minimum of 45 WPM
Physical ability to lift packages of up to 30 lbs.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position:
Organized, Attention to detail / accuracy, Ability to multi-task, Self-motivated, Ability to manage time with little or no supervision, Ability to prioritize and meet work deadlines, Good customer service and follow-up skills, Possess a teamwork spirit, Ability to independently research, analyze, and resolve problems, Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group), Ability to get along well with others, Maintain an Excellent work ethic (includes attendance, dependability)

Physical Qualifications:
While performing the duties of this job, the employee is required to do detailed work using arms, hands, and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment). The employee intermittently is required to sit, stand, walk, stoop, bend, and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers. Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers. Ability to spend 80% of time sitting, speaking, listening. Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping. Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing. Ability to spend 85% of time looking at computer or CRT. Ability to lift 30 lbs.