Care Team Manager

*Objective:**           *The Care Team Manager will provide oversight and supervision of the care team with primary focus on the care givers and their day-to-day management. 
*Reports to:**         *Owner
 
*Primary Responsibilities (including, but not limited to):*

* Coaching and behavior modification sessions with caregivers as needed for optimal performance
* Assist with morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high level performance and training completions
* With support from the internal staff, review the daily logs and time sheets weekly to assure that the caregivers are following the care plan and that lost hours are identified
* Creates and runs ads accordingly based on data from hiring for the void
* Does initial phone screening for all applicants
* Distributes materials from the lending library to the caregivers on a regular basis to meet client needs and supplemental education for care givers
* Works with office admin on background and reference checks to assure that all caregiver files meet state regulations and SH standards
* *Tracks all caregiver call offs, refusals of assignments, late arrivals, early departures, etc. *
* Manages training programs for caregivers (Gems, Parkinsons, etc.) and maintains the supplemental support materials
* Keeps database of caregivers in Wellsky software current
* Occasional care delivery for clients on an as needed basis
* Periodic weekend call duties on a rotational basis as assigned
* Other duties as assigned

           *This is a Developmental Role and will potentially lead to increased responsibility and growth within the organization*
This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned. *Compensation includes a monthly performance bonus.*
 
*Qualifications*

* Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
* Must have excellent phone skills and follow-up skills with prospects, clients, and client families
* Proactive problem prevention and issue resolution leadership ability
* Minimum of six months experience in an HR role -or- management role including hiring and terminating
* Industry experience preferred
* Bachelor’s degree and one year of related work experience strongly preferred
* Proficiency in Microsoft Word, Excel, Internet, and Outlook required
* Ability to learn other software programs quickly
* Strong verbal communication skills, especially using the telephone
* Ability to work independently and as part of a team