Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Senior within PNC's Retail Lending organization, you will be based in Pittsburgh, PA or Wilmington, DE. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
As a Product Manager Senior you will have an exciting opportunity to work as a Transformation lead within Retail Lending Card Modernization organization. In this role, you will contribute to our roadmap to transform our credit card capabilities and customer experience for our customers. You will be responsible for developing the roadmap for key Credit Card functions; maintaining a strategic view of key interactions and "moments of truth", understanding what is in place today, and identifying opportunities to refine and innovate against the Credit Card Customer lifecycle. The Transformation lead works to define the "what" for each feature/deliverable, collaborating with key stakeholders and business partners to prepare initial scope docs to align on the problem being solved for the Customer, what business needs the solution should deliver, and how the solution aligns to the overall strategy.
Additionally, you will work to identify and evaluate best of breed vendor platforms and solutions (including core processor) and manage key aspects of any onboarding and integrations as required.
This role requires the candidate to be highly structured, forward thinking, an excellent problem solver and storyteller, and extremely communicative. Experience with large scale platform modernization initiatives, especially Credit card transformations, are highly desired.
Preferred skills: Identifying customer needs, Defining product requirements, Creating and updating product documentation, Customer experience, Creating user stories, Prioritizing the product backlog, Developing wireframes and prototypes, Managing product roadmaps, Agile methodology, Defining and tracking product KPIs, and Championing product adoption and user engagement.
Job Description
Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience. Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding product recommendations. Develops business case, business plan and roll-out of specific products or experiences. Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity. Recommends new products or enhancements to existing products or experiences and develops and designs innovative features. Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise. Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense. Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills: Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales, Strategic (Inactive).
Competencies: Business Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development.
Work Experience: Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: Bachelors.
Certifications: No Required Certification(s).
Licenses: No Required License(s).
Benefits:
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.
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