General Responsibilities:Assist households who are experiencing or at-risk of homelessness by providing a range of supportive services designed to promote housing stability.Protect the privacy of customers and hold in confidence all information obtained in the course of service.Provide quality professional customer service at all times.Essential Duties and Responsibilities:Provide housing case management to households who are experiencing or at-risk of homelessness.Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant's stated goals through ongoing case management meetings, including an Individual Employment Plan for Veterans.Work with households to identify potential eligibility for mainstream resource benefits (e.g. TANF, VA Benefits, Social Security, Bridge Card, Medicaid, etc.) and assist in program enrollment.Conduct data collection via the Homeless Management Information System (HMIS) and empowOR.Complete or collect all required program documentation with accuracy, consistency, and compliance.Develop and maintain positive relationships with service providers, landlords, and participants.Conduct housing searches with participants to assist in locating, obtaining, and retaining housing.Perform housing inspections on all potential rental units.Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities, as identified and approved by supervisors.Travel throughout the service area as needed.Overnight travel may be required for trainings.Perform other duties as assigned.Education and Experience Qualifications:Bachelor's degree in human services preferred.Experience in human services, specifically with homeless populations preferred.Additional Requirements:Must obtain HMIS license within 30 days of hire.Must obtain HQS certification within 1 year of hire.Ability to solve practical problems and deal with a variety of situations.Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.Demonstrated communication skills both oral and written.Must be highly organized and people-oriented.Understand the importance of daily work attendance.Must have proficient computer and technical skills, including Word, Excel, Outlook, and the InternetMust have reliable transportation, a valid driver's license, provide proof of insurance, and successfully pass a motor vehicle record reviewMust successfully pass a background check, including criminal history and Central Registry clearance, at the time of hire and when requested at any time during employmentMust comply with the Agency's smoke-free and drug-free policies