Description Lutheran Social Service MNis a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us! Energy Assistance Program (EAP) Specialists process client applications; provide in-person client assistance, as well as community outreach; and are responsible for completing data entry in a fast-paced environment. EAP Specialists are responsible for following Energy Assistance Program guidelines, rules, and regulations. This position requires professionalism, accountability, and a willingness to work with a diverse population, along with a driving desire to make a difference in the lives of low-income families and individuals throughout Crow Wing County. Duties and Responsibilities (Not all inclusive): These examples do not include all possible tasks in this work and do not limit the assignment of related tasks. Assess client needs and gather information needed to determine program eligibility Analyze client information to determine eligibility for energy assistance program using income and Microsoft Excel spreadsheet to calculate income Scanning applications received at site locations. Complete accurate data entry-including inputting household information and application data (text-based and numerical) from documents into eHEAT system. Respond to client heating emergency within Department of Commerce timelines Coordinate vendor guarantees and follow up activity Answer client requests and questions via phone calls, emails, and face-to-face at the front desk Be knowledgeable of community resources; collaborate with staff and external sources of services Attend and participate in meetings, conferences, and community outreach events as requested Other duties as assigned Lutheran Social Service of MN is an EEO/AAP employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity and respect. Veterans are encouraged to apply! Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Motivations Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work Job Security - Inspired to perform well by the knowledge that your job is safe Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education High School (required) Experience 2 years: * Two years experience in customer service or in a fast-paced office environment * Proficient in Microsoft Office programs (Word, Excel, Outlook) and Adobe * Experience with scanning documents, or demonstrated ability to quickly learn new software * Organizational skills and an ability to handle multiple tasks * Self-motivated, confident individual with the ability to work both independently and as part of a team *Strong communication skills, both verbal and written (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent wi h the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.