Vice President Operations

Job Title: Vice President of Operations

Job Location: Chicago, IL

APPLICANTS MUST PROVIDE COVER LETTER to

Organization Summary

Based in downtown Chicago, Trajektory is an innovative data insights and valuation technology startup with a unique take on how to leverage and value sponsorship data throughout the sports, media, and entertainment industries. Trajektory was founded by a group of former industry executives from throughout the sports, media, and entertainment industries - drawing upon executive experience from the NFL, NBA, MLB, NHL, NCAA, WNBA, AFL, and e-sports. Culture is a major priority, as both personal and professional development is supported and believed in from the company’s leadership team.

If you’re looking for an opportunity to get involved with an exciting technology startup that is tackling unsolved problems through innovation and hard work, chances are we could be a great fit for one another. We value diverse backgrounds and perspectives.

Responsibilities

• This is a player/coach role that will manage and oversee the day-to-day operations of the organization.
• This role will oversee the day-to-day operations of multiple departments, including sales, strategy & growth (customer success), business intelligence, and marketing.
• Your goal in this role will be to streamline operational efficiency, and facilitate strong communication and building processes for scaling the company.
• You will need to both manage and meaningfully contribute (player/coach) to building and executing on the strategies you develop.
• Map out organization-wide process flow (similar to supply chain mapping) to identify bottlenecks and inefficiencies in both processes and communication efforts.
• Continuously improve processes and approaches for the benefit of our teams and customers; proactively solicit and incorporate internal and external feedback on process and experience improvement opportunity areas.
• Partner with other functions (e.g., Sales, Analysts, Product, Marketing) to examine activities and handoffs in the customer lifecycle and make recommendations/improvements in the customer journey and growth.
• Manage and organize OKR planning on a quarterly basis.
• Track and organize a calendar of touchpoints and monthly updates.
• Work directly with and side-by-side the CEO to develop and execute organizational strategy.
• Facilitate inter-departmental communication, synergy, and production in an effort to increase the value delivered to our customer.
• Build strong customer relationships, addressing escalations and managing expectations.
• Work closely with sales, engineering, and analysts to onboard new customers, grow adoption, advocacy, and expansion in year one.
• Responsible for technology vetting & optimization, best practice recommendations, operational efficiency, and activities that contribute to the overall health of the business.
• Work with the sales team to influence cross-sell and up-sell opportunities with customers.
• Increase future lifetime value through higher product adoption, customer satisfaction, and overall customer health.
• Be a cultural, brand, and product ambassador for Trajektory internally and externally.
• Help drive customer case studies and testimonials.

Qualifications

• 10+ years of experience in operations and growth, preferably in the SaaS technology startup space (or similar type of gritty, bootstrapped environment), 5+ years of management experience.
• Must have experience working in a startup, SaaS environment.
• Experience in project management software(s): Asana, Airtable, Monday, etc.
• Experience in CRM system(s): Salesforce, Dynamics, Hubspot, etc.
• Must be organized, almost to an obsessive degree.
• Must be an agent of change and executing tasks (read as: get shit done).
• Proven success at managing teams, balancing the needs of multiple stakeholders and working under tight timelines with resource constraints.
• Preference for those with experience in managing a sales and customer success team.
• Must be customer obsessed.
• Ability to work in a high-energy, fast-paced environment and collaborate with others to achieve results as a high-performing & interdependent team.
• Demonstrated success managing multiple customer and senior executive relationships, including serving as a trusted 'go to' thought partner for customer strategy.
• Demonstrated success managing Customer Success core competencies including leadership, customer relations, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude.
• Some travel may be required occasionally.
• Be a good human.

Company information: Trajektory helps the world's biggest brands evaluate their sponsorship impact. We're focused on solving a variety of data and reporting issues that plague teams, leagues, events, and agencies in the area most crucial to local revenue growth in sports: sponsorship. Our mission is to provide stress-free data management that visualizes, assesses, and accurately values your partnership data in real-time.