Client Success Manager

We are looking for a Client Success Manager to join our fast-growing sales organization. As a key member of the sales team, you will be obsessed with managing and expanding relationships with key national accounts. In addition, you will be the catalyst for revenue growth and margin expansion by developing tailored logistics solutions for your book of business. You will work closely with the Chief Revenue Officer and VP of Sales to forecast account growth and expand footprint within your assigned book of business.

Responsibilities:

• Develop and implement strategic account plans and quarterly forecasts to drive revenue and margin expansion for assigned territory
• Build and maintain strong relationships with key decision makers to grow wallet share through new contract, spot, and project opportunities
• Deliver pricing proposals on new lanes or shipping locations and implement tailored logistics solutions with new and existing national accounts
• As the subject matter expert, monitor market trends, competitive advantages, and industry developments and proactively position with decision makers
• Lead quarterly business reviews and onsite meetings when applicable
• Collaborate with dedicated customer service reps and operations team members to ensure scorecard requirements are exceeded; prepare customer action plans if warranted
• Acquire and onboard new shippers into the W/RP network through a complex sales cycle when time permits
• Partner with Chief Revenue Officer, VP of Sales, and Head of Client Success to identify areas of growth and ways to strategically grow the partnership with national accounts

Qualifications:

• 4 to 8 years freight experience at a reputable logistics company
• Proven solution selling skills and has grown national (enterprise) accounts
• Ability to negotiate and deliver complex pricing proposals to acquire or upsell business
• Strong problem-solving skills and proven ability to find solutions
• Effective communication, negotiation, and presentation skills
• Strong attention to detail with the ability to multitask and prioritize issues as they arise
• Comprehensive understanding of how to navigate a TMS, HubSpot, and Slack

Quick Contact

If you have any questions or need help, feel free to contact our team.