Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Answer incoming Quick Fix calls from clients.
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid driver's license and access to a vehicle for client visits.
Job KPI's
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets.
- CSAT: Scores filled out by clients using the rating system in tickets.
Compensation
Pay rates start at $19.19/hr up to $28.81/hr and vary by experience and location.
- Pay increase depends on acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
Benefits:
- Paid US Holiday
- Paid Time Off
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
Application Process:
You have the option to speed up your application process by following the two-step approach below or simply submit your application by filling out the form (Apply for This Job). Someone from our team will reach out to you as soon as possible.
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