Office Assistant II

Salary: $17.37 - $23.30 Hourly
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-03316-02
Department: Multiple County Departments
Opening Date: 08/03/2024
The Job
IMMEDIATE VACANCIES - APPLY TODAY!
San Bernardino County is accepting applications for Office Assistants II who perform basic clerical support duties. This is an entry-level position that requires no experience . Duties may include but are not limited to:

• Providing general information to the public via phone or in-person;
  
• Answering questions regarding specific departmental procedures and practices;
  
• Processing a variety of documents and maintaining files;
  
• Scheduling appointments and meetings;
  
• Preparing letters, reports, invoices, and other documents;
  
• Performing data entry.

Immediate vacancies exist in multiple County Departments. The eligible list will be used countywide, as well as for County Fire District and Special Districts Department.
For more detailed information, refer to Office Assistant II job description.
San Bernardino County is also accepting applications for Office Assistant III which requires a separate application and online examination.
THIS POSITION OFFERS A NUMBER OF EXCELLENT BENEFITS!
Countywide Recruitment: Positions exist throughout our various County departments. Qualified candidates will have the opportunity to be considered for vacancies across multiple disciplines and in a region of interest to you! Now is the time to begin a fulfilling career with
County Fire and Special Districts Positions: The County Fire Department and Special Districts Department are separate entities from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan; click for a summary of associated benefits. The salary for County Fire and Special Districts Office Assistant II is $16.57 - $24.07 hourly. For additional details, refer to the .
Candidates may indicate personal preference in the Supplemental Questionnaire of the application.
CONDITIONS OF EMPLOYMENT
Pre-employment Process: Applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, prior to appointment. For the Probation and Sheriff's Departments, positions require extensive background investigations, including polygraph testing. If you are interested in these departments, indicate your availability on the Supplemental Questionnaire.
Shift work and/or weekend work: Some departments may require shift work and/or weekend work. Must indicate availability on the application. Shift differentials and overtime compensation are available.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Office Assistant II: N o experience required.
Desired Qualifications
Bilingual Skills ( Spanish/English) are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application. Bilingual compensation may be available; additional testing may be required.
Excellent Computer Skills are also highly desirable and should be noted in the supplemental questionnaire.
Selection Process
Application Procedure : Applications will be accepted until a sufficient number of qualified applications are received. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Qualified candidates will be invited to complete an online assessment of knowledge and skills four (4) to five (5) weeks after an application is submitted. Please note, only those candidates who pass the examination will be eligible for interview consideration. Per the County's Personnel Rules, t he same exam cannot be retaken within six (6) months. Please be aware that if you have taken the exam for this position within six (6) months of your most current application, your scores will be reused.
The following areas may be tested on the exam:

• Microsoft Office Applications
• Interpersonal Skills
• Computer Skills
• Attention to Detail

A separate written examination to evaluate Spanish Bilingual Skills may be administered by the hiring department after hire.
To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process .
Clerical Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I have read and understand the above statement.

02
Experience: Indicate your clerical experience as it pertains to the Office Assistant II position. Experience referenced in this section MUST be listed in the work history section of your application.

• I possess clerical experience in an office environment.
• I do not possess clerical experience in an office environment.

03
Duties Performed: Indicate the tasks and duties you have performed in a professional work environment. Select all that apply. Experience referenced in this section MUST be listed in the work history section of your application.

• Answer questions regarding specific departmental practices
• Answer questions regarding specific departmental procedures
• Collect, enter, process, sort, and tabulate information
• Draft letters
• Maintain files and records
• Perform data entry
• Prepare invoices
• Prepare reports
• Process a variety of documents
• Provide general information to the public in person
• Provide general information to the public via phone
• Schedule appointments and meetings
• No related clerical experience

04
Special Skills: Some departments require special skills and may request verification (certificates, etc.) at the time of interview. To be considered for a special skill, indicate your experience and check all that apply in the following questions.Failure to indicate any of the below special skills will not preclude candidates from consideration for other opportunities.

• I have read and understand the above statement.

05
Special Skills: Indicate in which areas you have at least six (6) months of experience. Check all that apply. Experience referenced in this section MUST be listed in the work history section of your application.

• Behavioral Health: Experience working with behavioral health consumers in a mental health clinic, substance abuse treatment program, psychiatric residential facility, or other setting.
• Cashiering: Experience using a cash register or automated cashiering system, which included balancing receipts.
• High Volume Data Processing: Experience performing high volume data entry of at least 50,000 keystrokes per day and/or using imaging tools and software.
• High Volume Telephone: Experience in a centralized call center, using a switchboard, or multi-line phone system with a high daily call volume of 50 or more calls per day.
• Hospital/Acute Care Psychiatric: Experience working in a hospital/acute care setting, which included supporting a behavioral health unit that provided inpatient and emergency psychiatric services.
• Hospital/Acute Inpatient Care: Experience working in a hospital/acute care setting.
• Hospital/Acute Outpatient Care: Experience working in a hospital/acute care setting.
• Legal Office: Experience working in a legal office preparing, filing, and proofreading legal forms.
• Medical Office: Experience working in a medical or dental office, which included assisting the physician, making appointments, verifying insurance, and/or processing claims.
• Microsoft Excel: Experience using Microsoft Excel for work and/or school.
• Microsoft Word: Experience using Microsoft Word for work and/or school.
• Property Tax Assessment: Experience performing property assessment exclusion, ownership changes, exemption functions and interpretation of the Revenue and Taxation code.
• Public Works: Experience working in a public works office setting where planning, engineering, architectural, environmental, or construction related work was performed.
• Local Medical Emergency Services Agency: Experience working in an emergency services agency supporting EMT certification/accreditation processes or related job duties.
• None of the above

06
Departmental/Program Experience: Some positions require special experience in the departments/programs listed below. Indicate within which departments/programs you have six (6) months of experience, within the last 5 years. Check all that apply. Experience referenced in this section MUST be listed in the work history section of your application.

• Adult vocational or employment/training programs including Workforce Investment Act
• Adult services, long-term care service, home or community based services for a geriatric and/or disabled adult population
• Behavioral/Mental Health programs or services including Prevention and Intervention, Community Crisis Services, etc.
• Child Support Services programs
• Children's services including Adoptions, Foster Care, Child Protective Services, Children's Networking or related social service programs
• Preschool Services
• Public Health programs or services
• Transitional Assistance Department
• Transitional Assistance Department/CalFresh
• Transitional Assistance Department/CalWORKs
• Transitional Assistance Department/MediCal
• Transitional Assistance Department/Welfare-to-Work
• Other
• None of the above

07
Additional Bilingual Skills: Performing bilingual translation involving the use of English and a second language as a part of a position's regular duties may be a nexus to bilingual compensation. In addition to English, check any of the following languages you are also fluent in. Testing of bilingual skills may be required to receive additional compensation.

• American Sign Language (ASL)
• Arabic
• Korean
• Mandarin
• Spanish
• Tagalog
• Vietnamese
• Other (Hindi, French, Bengali, Russian, Portuguese, Indonesian, etc.)
• None of the above

08
Spanish Screening: Have you previously passed the San Bernardino County Human Resources Spanish screening exam?

• Yes
• No

09
Work Location & Program Type: Our County has a broad geographic footprint and provides a variety of services. The following questions are intended to capture your interest in opportunities throughout our County region by location and program type. Also ensure to accurately reflect your willingness to work in various locations in the "Availability" section of the questionnaire.Failure to indicate interest in a particular location or program will not preclude candidates from consideration for other opportunities.

• I have read and understand the above statement.

10
County Fire/Special Districts Availability: Indicate your availability and preference for referral to vacancies in the County Fire and Special Districts Departments. We recommend that you review the compensation plans and MOU's applicable to these positions. They are available on the San Bernardino County HR website (

• I am available for referral to County vacancies ONLY.
• I am available for referral to Fire and Special Districts Department vacancies ONLY.
• I am available for referral to BOTH County and Special Districts and Fire Department vacancies.

11
Correctional Health Care/Forensics Populations: Some positions may require working in locked detention facilities, with probationers, or offenders recently released from a correctional setting. Indicate your willingness to work with these populations and/or within this environment. Check all that apply.Declining a job offer for any of the programs you indicated a willingness to work will result in removal from the eligible list.

• Juvenile Justice - Youth recently released from a Juvenile Detention setting.
• Adult Forensics - Adults under Probation supervision -OR- Adults with extensive forensic background. (You must be willing to work in a Probation setting for positions working with the Adult Forensic population
• Adult Correctional Health Care - Adults currently incarcerated in a jail setting.
• Youth Correctional Health Care - Youth currently detained in a Juvenile Detention setting. Positions within the FAST/Gateway program may require a polygraph test.
• RBEST/TEST - Some positions within the Recovery Based Engagement Teams (RBEST) and Triage Engagement and Support Teams (TEST) require working within a Probation setting or in a jail setting such as West Valley Detention Center.
• None - I am not willing to work with any of these populations. Checking this option WILL NOT preclude you from being considered for other programs that do not work with correctional health care/forensics populations.

12
Positions that exist in the following Departments may require an EXTENSIVE background investigation INCLUDING POLYGRAPH . Indicate your availability for referral to clerical (OA II and OA III) vacancies in these Departments. Check all that apply.Declining a job offer for any of the programs you indicated a willingness to work will result in removal from the eligible list.

• Behavioral Health Adult Forensic Services Programs
• Behavioral Health Juvenile Justice or Youth Correctional Health Care Program
• District Attorney's Office
• San Bernardino County Probation Department
• San Bernardino County Sheriff's Department
• None of the above

13
Background Check and/or Polygraph Testing: An extensive background check and possible polygraph testing is required for positions working with the Juvenile Justice and Correctional Health Care populations as described in the above question.Declining a job offer for any of the programs you indicated a willingness to work will result in removal from the eligible list.Are you willing to participate in the background check process and submit to polygraph (lie detector) testing?

• Yes, I am willing to participate in the background check process and submit to polygraph (lie detector) testing.
• Yes, I am willing to participate in the extensive background check process; however, I am not willing to submit to polygraph (lie detector) testing. Applicants who select this option are eligible for positions that do not require polygraph testing.
• No, I am not willing to participate in the background check process and submit to polygraph (lie detector) testing. Applicants who select this option may be disqualified from the selection process for Juvenile Justice and/or Correctional Health Care positions.

14
Children and Family Services - After Hours Response Center Availability: Indicate your availability and preference for referral to vacancies in the Children and Family Services Department. Check all that apply.

• I am available to work a 4/10 schedule.
• I am available to work a 3/12 schedule.
• I am available to work evening shift.
• I am available to work night shift.
• I am available to work rotating shift, which includes weekends.
• None of the above

15
Joshua Tree/Yucca Valley Availability: Are you available and willing to work in Joshua Tree/Yucca Valley?Joshua Tree/Yucca Valley are approximately 75 miles from downtown San Bernardino . Declining a job offer if you indicated a willingness to work will result in removal from the eligible list.

• Yes, I am available and willing to work in Joshua Tree/Yucca Valley.
• No, I AM NOT available and willing to work in Joshua Tree/Yucca Valley.

16
Needles, CA Availability: Are you available and willing to work in Needles, CA?Needles is approximately 225 miles from downtown San Bernardino . Declining a job offer if you indicated a willingness to work will result in removal from the eligible list.

• Yes, I am available and willing to work in Needles, CA.
• No, I AM NOT available and willing to work in Needles, CA.

17
Twentynine Palms, CA Availability: Are you available and willing to work in Twentynine Palms, CA?Twentynine Palms is approximately 90 miles from downtown San Bernardino . Declining a job offer if you indicated a willingness to work will result in removal from the eligible list.

• Yes, I am available and willing to work in Twentynine Palms, CA.
• No, I AM NOT available and willing to work in Twentynine Palms, CA.

18
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

19
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

20
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question