Business Service Representative

Title: Partnership Developer
Location: 5715 W Belmont and 4822 N Broadway
Schedule: Hybrid, Monday to Friday (8:30am- 5:00pm)
Summary:
Join Our Team as a Partnership Developer!
Are you passionate about creating opportunities for refugees and immigrants to succeed in their careers? We are seeking a dedicated Partnership Developer to support the Vocational and English Language Training (VELT) programs of Refugee and Immigrant Community Services (RICS).
As a Partnership Developer, you will play a vital role in establishing and expanding partnerships for our College & Career Pathways team. You will explore and form recruitment partnerships with community-based organizations and community colleges, as well as forge employment partnerships with local businesses. Your responsibilities will include creating agreements with partners to provide employment opportunities for graduates of our Bridge and Integrated Education and Training (IET) programming. You will lead partner appreciation and recognition efforts, solicit ongoing feedback from partners, and conduct analysis of service provision gaps in Chicago to identify additional pathways and relevant vocational training programs for future development.
Leveraging industry knowledge and best practices, you will promote the mission and vision of Heartland Human Care Services and the institution. You will also support culture development and management efforts. If you are ready to make a meaningful impact and help shape the future of vocational training and education for refugees and immigrants, we invite you to apply and join us in our mission.
Our Benefits:
• Medical insurance. BCBS PPO, EPO, and HSA Plans
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance
• FSA Spending Account
• Life Insurance
• Employee Assistance Program
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.
Essential Functions:
Duties & Responsibilities

• Conducts research and outreach relative to area employers and job skills training opportunities to benefit current and future College & Career Pathways programming, engaging with partners to create mutually beneficial solutions.
• Develops and maintains an information bank regarding full- and part-time as well as entry-level and more advanced employment opportunities for individuals served by the College & Career Pathways team.
• Conducts research and gap analysis of vocational training programs available to RICS program participants, actively maintaining knowledge of employment and vocational training trends in Chicagoland.
• Partners with community-based organizations and local employers to seek feedback on our current and future Bridge and IET offerings.
• Supports the development of career pathways learning opportunities by collaborating with program staff and engaging local employers and subject-matter experts, attending internal and external meetings as required.
• Collaborates with program staff to develop and implement a new partner appreciation strategy.
• Collaborates and communicates with other RICS teams as needed to inform research and partnership development priorities.
• Prepares and submits both internal and external reports.
• Other job-related duties, as assigned.

Education and Experience:

• High School or General Education Diploma required. Bachelor's degree from an institution of higher learning preferred.
• Minimum five (5) years of relevant experience in partnership development, workforce skills training, communications, marking, employment-related social services or other social services required.
• Experience working with refugee or immigrant populations a plus.

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
  • Ability to reach and interpret documents such as operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
• Access to reliable transportation required. This position involves in-person meetings with community partners in Chicago and the suburbs.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Excellent interpersonal skills and demonstrated ability to communicate effectively with individuals and groups, including but not limited to public speaking and presentation skills. Ability to multi-task and maintain organization. Excellent attention to detail. Demonstrated experience interacting with diverse individuals and communities.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:
This role is eligible for a "hybrid" work arrangement. It is expected this person would be able to meet for "in person" meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.
Work Environment:

• The noise level in the work environment is usually moderate.
• Program sites are located throughout the Chicago area. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.