Company Description
Join us at Accor, where life pulses with passion!
As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart , Join us and become a Heartist .
Job Description
Scope of Position:
The position of Restaurant Supervisor is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the Servers, Assistant Servers and the Food Servers. The Supervisor will ensure all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Responsibilities:
- To report for duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues of Safari Hotels
- Being leaders he/she needs to lead by example, therefore needs to demonstrate a complete understanding of all policies, procedures and standards stated in Safari Hotels
- To follow all departmental policies, procedures and set service standards as outlined
- To consistently offer professional, friendly and warm hospitality to all guests
- To foster and practice teamwork and cooperation with all other positions existing in the outlet
- To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
- To take ownership and uphold the values stated in the Charter of Ethics and CSR
- To act according to the general Food and Beverage Basics
- To use empowerment to turn challenges into opportunities
- To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List
- To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list
- To know about menu items, ingredients, preparation methods and garnishes for all dishes.
- To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest
- To be able to answer any guest questions about food items, beverages and wines in an informative and helpful way
- To be aware of all cashiering procedures and the handling of all payment methods.
- To understand and follow all point of sale procedures and policies as stated in SOPs
- To lead and guide the Servers and Food Runners, ensuring efficient and effective teamwork
- To communicate all service requirements to the respective team members in an efficient and effective way.
- To be an effective speaker and pass necessary information in briefings
- To ensure that all work areas and stations are kept clean and tidy at all times
- To perform all opening, side and closing duties as well as all daily and weekly duties to the set standards.
- To attend pre-shift, weekly and monthly meetings to be well-informed about all events, promotions and other news.
- To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel
- To assist all guests (internal and external) with any enquiries or requests in a pleasant, helpful manner
- To actively participate in and follow all health and safety policies and procedures set out for the hotel
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered
- Other duties assigned
Qualifications
What we expect from you:
- A minimum of 2 years of experience in a similar leadership role within the hospitality industry.
- Strong leadership skills and experience in managing a team.
- Excellent communication and organizational skills.
- Results-oriented with an eye for detail.
- Hospitable, stress-resistant, and flexible.
- Good knowledge of hospitality software and administration.
- A commercial mindset with a focus on quality and service.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.