Company:
Wrapbook
Location: Los Angeles
Closing Date: 01/11/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities
- The CSM will lead customer onboarding and serve as the strategic account manager for a dedicated book of business in Film & Television production.
- The CSM will provide consultative servicing through proactive customer engagements.
- The goal of the CSM is to not only retain the customer, but to always look for opportunities to expand the relationship and the customer’s use of Wrapbook.
- Lead customer onboarding to ensure customers are trained and prepared to be successful with Wrapbook.
- Become an expert in our platform’s services and functionality.
- Ensure you are up to speed on all new product features and drive adoption of new features to ensure customers are receiving the full value of their Wrapbook service.
- Cultivate and maintain relationships with our customers to ensure their success and satisfaction with our platform and services while identifying and developing growth opportunities.
- Proactively engage customers to understand their strategic objectives and how Wrapbook can help support their goals.
- The ideal candidate will have an overall curiosity of the customer’s business and develop a regular rapport through proactive customer engagements at key tollgates in the customer life cycle.
- Cross Sell additional Wrapbook services when appropriate to strengthen the customer relationship and provide efficiencies.
- Work cross-functionally with key departments including Product, Operations, Support, Finance, Sales and more to effectively resolve customer issues.
- Be a champion for the customer by sharing process improvements, product enhancement requests, and overall feedback to improve the customer experience.
- Create deep relationships at all levels of the customer organization.
- Proactively keeps Senior Leadership and cross-functional teams informed on the health of the customer and engage the right parties at the right times as necessary to improve customer satisfaction and prevent churn.
- Keep networking within the industry to stay on top of industry news, trends and competitive moves.
- Tackles strategic projects outside of managing their book of business to benefit the team.
Qualifications
- A customer focused mindset with a focus on consultative servicing.
- Strong verbal and written communication skills.
- The ability to strategically think through problems to identify the root cause and create action plans to resolve them.
- 3+yrs experience as a Film/TV Production PayMaster.
- Significant experience with Production Accounting for Film/TV projects.
- The ability to calculate, audit and input above and below the line payroll in accordance with client, employee, union, state and federal requirements.
- Experience working with Production Accounting Software.
- Previous experience at a SaaS company or tech start-up.
Benefits
- Unlimited Paid Time Off.
- Work from anywhere in Canada and USA.
- Health and Dental benefits.
- Up to $1,500 towards IT set up for your home.
- Up to 2% matching RRSP / 401K.
- Learning and Development opportunities.
- Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service.
- Base Salary Range: $92,000 - $144,000 (This is not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)
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