Assistant General Manager
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Assistant General Manager (AGM) assists the General Manager (GM) in managing specific assets and ensuring client and tenant satisfaction. The AGM works closely with the GM to achieve financial results and operating objectives.
They are responsible for understanding client investment objectives, developing property-specific strategic plans, and overseeing the implementation of approved initiatives by managing the property team. The AGM may also have responsibilities for managing other property team members and representing JLL in the local and regional business community.
The AGM is required to be on-site. *Local requirements may vary.
WHAT YOU’LL BE DOING
Responsibilities:
- Work alongside the General Manager to assist in managing the commercial office asset. Multi-tasking and flexibility are essential skills needed in this role.
- Creating strategic and collaborative solutions.
- Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
- Embrace the human side of business by seeking out and understanding the needs, perspectives, and motivations of clients and team members alike.
Specific Job Functions:
- Administrative/Reporting/HR:
- Oversee completion of monthly, quarterly, and annual owner’s reports.
- Notify tenant of special projects (i.e. building shutdown), emergencies, or other requests.
- Assist in completing the Operations Audit.
- Participate in staff meetings and Security and Janitorial meetings.
- Oversee Property Administrator.
- File payroll registers.
- Financial & Accounting:
- Completion of annual budget, income and expense, and capital improvement plan.
- Complete monthly accruals, work with accountant on monthly/quarterly reporting requirements.
- Oversee achieving annual budgeted revenue, operating and capital expenses.
- Notify tenants of available TI and expiration of TI allowances.
- Ensure timely and accurate reporting (monthly, quarterly).
- Assist in completing financial audits.
- Prepare adjustments to tenant billing process.
- Tenant Relations:
- Build and maintain tenant relations with key contacts.
- Assist in managing tenant option rights and information.
- Operations / Security Life Safety:
- Oversee and work with Security Director in security oversight of the building.
- Coordinate fire drills and communicate to tenants regarding life safety issues.
- Manage building operations contracts and vendors to maintain Class-A operations.
- Contracts/Agreements:
- Assist and review contracts.
- Ensure all legal agreements have been fully executed by tenant and ownership.
- Oversee Real Estate Tax protest process.
WHAT YOU BRING TO THE TABLE:
- Minimum of three (3) years of commercial real estate or property management experience.
- Bachelor’s degree from an accredited institution preferred, preferably in Business Administration, Accounting, Finance, Operations, or equivalent.
- Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required.
- Experience using a property management accounting platform, such as Yardi, Kardin, or MRI is required.
- Ability to effectively present information and respond to questions from senior-level management, clients, tenants, vendors, peers, and the public.
- Both verbal and written communication skills are vital, and you’ll be good at establishing relationships with all levels of the organization & external clients.
- The real estate industry is consistently changing with technology; you must demonstrate proficiency in the use and application of technology tools.
- You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment.
WHAT’S IN IT FOR YOU
- Join an industry leader and shape the future of commercial real estate.
- Deep investment in cutting-edge technology to power your work.
- Comprehensive and competitive benefits plan.
- A supportive, caring, and diverse work environment designed for your growth and well-being.
- A platform to make meaningful impact on the community and the environment through our sustainability initiatives.
Location: On-site – Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
- 401(k) plan with matching company contributions.
- Comprehensive Medical, Dental & Vision Care.
- Paid parental leave at 100% of salary.
- Paid Time Off and Company Holidays.