Position Description
The Director of Operations will work directly with the Chief Operating Officer on building,
innovating upon, and managing operations related to clinical operations, clinical excellence EHR
and systems, real estate development, asset management, Information Technology and associated
vendors, patient engagement, patient success, data collection and analytics, reporting
dashboards/metrics and KPIs, compliance, and internal strategic projects.
In addition to this, the Director of Operations will be available to support company wide initiatives
and projects when needed. This person will be a collaborative and engaging thought partner to the
Chief Operating Officer, and will work closely with all other
operations team members, especially the Director of Administration Operations.
Key Responsibilities
-Strategic Leadership
○ Support the Chief Operating Officer and Director of Administration Operations in
leading and inspiring a high-performing operations team.
○ As a member of the operations leadership team, serve as a strategic thought
partner to CLIENT operational initiatives and projects.
○ Collaborate with executive leadership to align administrative functions with
overall organizational goals.
○ Present and spearhead initiatives that enhance the operational efficiency of the
organization, improve the quality of care delivery and patient experience, and
reduce overhead costs
○ Establish and enforce strategic KPI’s to provide the operations department with
quantifiable metrics for direction and success
○ Facilitate regular communication channels to address challenges and promote a
culture dedicated to individual professional growth and team-wide collaboration
Candidate Qualifications
● Bachelors Degree required
● 3+ years working in healthcare operations and administration, ideally in scaling, high-
growth and investor-backed organizations
● Working knowledge of the healthcare ecosystem at large
● Ability to effective project manage across multiple workflows, teams, and departments
● Proficient in Microsoft Office 365 and associated applications, including but not limited to PowerPoint, Excel, Word, Planner, and Outlook
● Working knowledge of behavioral health clinical procedures
● Exceptional verbal and written communication skills
● Exceptional interpersonal and collaboration skills
● Exceptional organizational skills and attention to detail
● Exceptional time management skills with a proven ability to meet deadlines.