Sales Manager, North Amercia

Overview
Established in 1997 as a Dowa Japan business unit, Dowa THT America, Inc. provides the customer a state of the art heat treatment environment, with fully automated carburizing and nitriding furnaces. Dowa's customers reside primarily in the central U.S. and southeast region.
Responsibilities
Reporting to the Vice President, the Sales Manager, North America will:

• • Effectively manage all customer relationships by proactively anticipating and addressing concerns, visiting customer locations to market Dowa values and presence, and facilitate key relationships for enhanced business opportunities; for both commercial heat treatment and furnace engineering divisions.
  • Partner with the Vice President to develop the annual sales budget.
  • Analyze current data and propose strategies for new business opportunities in alternate markets, through an ongoing market trend analysis as related to Dowa's product offering and competencies.
  • Prepare quotes/review, monitor and maintain contracts.
  • Develop a robust sales forecast.
  • Develop North America/National sales strategy.
  • Partner with the leadership/management team to identify business development opportunities and create annualized objectives. Provide deliverables, milestones, financial benefits or anticipated ROI and targets of the same.
  • Identify and transform the need of the customer in a fluid project plan, with the anticipated outcome of newly generated business.
  • Identify potential heat treat opportunities outside of automotive, as well as developing further business in the American auto network.
  • Partner with engineering for new product modeling and process identification.
  • Deliver compelling presentations to customers and internal staff.
  • Collaborate cross functionally with the team for comprehensive, revenue impacting solutions.
  • Provide a continued analysis of customer accounts, resulting in weekly reporting to Dowa leadership and management teams, to include financial results, opportunities, and trends.
  • Aggressively review contracts, initial and revised.
  • Provide support for customer problem resolution and report the outcomes to the management team.
  • Create business development plans, creating unique methodology to grow the Dowa customer base; providing solutions based upon the Dowa value proposition.
  • Attend and participate in monthly company reviews.
  • Create, implement and manage a "voice of the customer" process and communication; resolving concerns and coordinating with appropriate staff.
  • Evaluate, propose, and validate customer requirements.

Qualifications
Education and/or Experience:

• 10+years of experience in a sales/client relationship role, in an industrial environment.
• Excellent relationship facilitation and negotiation skills.
• Strong analytical skills and ability to strategize.
• Comfortable in a multi-cultural environment.
• A BA in a related field of study, as well as heat treat knowledge, is preferred, but not required.
• A curious mind and a creative nature would be an asset.
• Willingness to travel to Mexico and Canada.
• Approximately 20% travel- North America.
• Face time with 20-25 customers twice per year.
• Bi-lingual in Spanish/English would be a huge step up.

This is a new role to the organization and covers North America, supporting our Ohio (U.S.) and Mexico businesses, with customers stretching upward to Ontario. This role may be a hybrid remote position, meaning an office presence is required as time spent in the processing facility is beneficial, but flexibility of offsite work is negotiable.
The target base compensation is $150,000+, depending upon experience, in addition to an outstanding and market leading benefits plan.