Medical Assistant II - Pediatric ENT (Clear Lake)

Minimum Qualifications:  

High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required.

Job Summary:

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area. The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Medical Assistant II has advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Job Duties:

• Able to effectively identify problems and determine solutions. 
• Understand clinic flow to maximize clinic usage to meet patient needs. 
• Assists with patient flow within assigned outpatient clinic setting. 
  • Responds in a timely manner to call-lights. 
  • Provides comfort measures to patient / family. 
• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure. 
  • Obtains vital signs. Appropriately documents chief complaint and reason for visit. 
  • Uses aseptic techniques and infection control measures in the performance of duties. 
  • Accurately collects excretory specimens, such as urine and feces. 
  • Obtains blood samples by venipuncture. 
  • Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult. 
  • Measures and records intake and output as ordered. 
  • Prepares and assists patients undergoing treatments, examinations, and procedures. 
  • Recognizes patient care priorities, treatment plan, objectives, and potential crisis. 
  • Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
  • Recognizes and communicates patient needs and unusual occurrences with patients / families. 
• The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services. 
  • Safely and properly administers medications as assigned. 
• Accurately documents / communicates interventions and measurements. 
  • Communicates relevant information to appropriate health care provider. 
  • Under supervision, completes accurate, concise, and legible documentation on patient clinic record. 
• Assist with medication reconciliation as required. 
  • Assists in the maintenance of equipment, supplies, and the environment. 
  • Assists in maintaining a clean and safe environment. 
  • Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability. 
  • Cleans equipment and returns to its proper place. 
  • Reports equipment and supplies needing replaced or repaired. 
  • Stocks rooms, carts, cabinets, etc. as assigned / requested. 
• Respects and supports patient rights. 
  • Serves as patient / family advocate. 
  • Practices principles of patient and employee confidentiality. 
  • Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate. 
• Practices positive customer peer relations. 
  • Consistently communicates in a professional and courteous manner. 
  • Reports and seeks assistance in dealing with guest complaints / concerns. 
  • Establishes and maintains a positive rapport with patient / family and co-workers. 
  • Consistently responds to customer requests / needs in an appropriate manner. 
• Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate. 
• Demonstrates acceptable productivity and practices cost containment. 
  • Prioritizes and completes all work in an effective and efficient manner. 
  • Demonstrates initiative, resourcefulness, and flexibility. 
  • Effectively and efficiently uses time, equipment, and supplies. 
• Functions as an interdependent and supportive team member. 
  • Provides support and assistance, as appropriate. 
  • With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations. 
  • Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals. 
  • Accepts responsibility for own growth / development. 
  • Participates in in-services and ongoing education programs. 
  • Remains current on all in-service / education / credentials / certification requirements for position, as appropriate. 
  • Exchanges constructive feedback with peers and others. 
  • Conducts self-evaluation and participates in developmental goal setting. 
• Patient Centered Medical Home Medical Assistant 
  • All Medical Assistant Essential Job Functions, and 
  • Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences, 
  • Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care, 
  • Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care, 
  • Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services, 
  • Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT, 
  • Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health. 
• Administrative and Clinical Duty Medical Assistant 
  • All Medical Assistant Essential Job functions, and 
  • Answers patient calls with accuracy and properly document patient needs, 
  • Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments, Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments, 
  • Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately, 
  • Dispositions patient within designated timeline. 
• Specialty/other 
  • All Medical Assistant Essential Job Functions, and 
  • Proficient in multiple specialty procedures and 
  • Successful completion of all Patient Services Specialist training including refresh training.

Salary Range:  Actual salary commensurate with experience.

Work Schedule:

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.