Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We’re looking for an Account Manager to join our Operations Team, forming strong relationships with venues and promoters in North America.
At DICE, you’ll be part of the company that's redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.
About The Role
You’re joining a team responsible for managing our key partner relationships in North America. Your expertise in the music industry and knowledge of the live entertainment business means you know what makes promoters and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, focusing on service, engagement and growth.
You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth.
You’ll be
- Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention
- Partnering with Marketing, Field Operations, Fan Support and Client Success teams to drive operational excellence and manage on-site needs for events
- Maximizing Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimize marketing and sales strategies
- Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy
- Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented
- Engaged in team collaboration to overcome ambiguity and achieve shared success
You are
- Passionate, humble and resilient
- Actively responsible
- Demonstrates strategic thinking with detail-oriented execution
- A fan of music and culture
- Highly collaborative and confident communicator
- Builds relationships across all levels of seniority with ease
- An analytical and curious problem solver
- Extremely organized, resourceful and efficient in balancing priorities
You’ll need
- Business and commercial acumen
- Strong communication skills
- Proven experience in live events in Account Management, Event Operations or Marketing
- Great attention to detail and resourcefulness
- An understanding of marketing, social media and analytics
- Excellent knowledge of how venues and promoters work – ticketing experience is a big plus
About DICE
Our teams work from London, New York, Barcelona, Paris, Milan, Berlin and Mumbai. We’re building products that are revolutionising the industry for fans, artists and venues.
DICE has just won the 'Best Ticketing Service' category for the second year in a row at the Music Week Awards 2024 bringing us to 3 years in total and you have definitely seen The Fan absolutely everywhere!
DEI at DICE
We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. As our teams grow, we’re committed to creating a long-term Diversity, Equity and Inclusion (DEI) strategy. We’re fostering a culture where everyone feels that they belong, where our voices are heard and where we feel supported to be our authentic selves. We will continue to hold ourselves accountable and make DEI integral to our business.
Our amazing DEI team brings the company together, from fantastic ECG’s who represent our teams to putting on cultural celebrations and events. You can read more about this on our DICE blog!
Compensation and Benefits
In compliance with California Pay Transparency Law, the salary range for this position is $80,000 to $85,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training, and business considerations.
DICE also offers a variety of benefits including:
- Private health insurance
- 401(K) match
- FSA & HSA plan
- Unlimited paid time off
- Commuter benefits
- Monthly DICE credit
Application process
Our process usually involves a chat with our talent team, a task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.
For information on how we use your data, please view our Candidate Privacy Policy.
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