Behavioral Health Care Coordinator

The Behavioral Health Care Coordinator assists the patient and healthcare facility in coordinating care between behavioral health, primary care, and social services at one or more clinic locations for MHN members and non-MHN members, including Trauma Informed Care Center members. The primary function of this position is to integrate health care services, in partnership with patients and care team members, to maximize and improve patient health outcomes and satisfaction. The individual who holds this position exemplifies the CCHC mission, vision and values and acts in accordance with CCHC policies and procedures, including complying with all CCHC Customer Service Standards.

Responsibilities Include but are not limited to:

1. Assist patients, in collaboration with the care team, with transitions to care, navigating health care services and linkage to community resources.
2. Patient outreach to expand mental health services and patient engagement.
3. Produce and input timely and accurate documentation of patient communication and information within EHR system.
4. Create formal patient referral process utilizing EHR, facilitate internal and external referrals.
5. Participate in trauma informed care training in support of integration and services being provided.
6. Develop trauma-informed care resource list for patients and assist in strengthening partnerships with trauma-informed care networks in the area.
7. Assist in the use of mental health screening and assessment tools.
8. Regularly collaborate, coordinate, and communicate with care team member(s) to resolve outstanding patient care related items (i.e., gaps in patient care, schedule appointments, outstanding referrals, follow up on patient missed appointments, follow up paperwork and other patient and agency needs).
9. Participate in clinical and administrative huddles and warm hands offs as assigned.
10. Monitor and coordinate the flow of patient health information throughout the organization, including timely and accurate completion of medical records requests.
11. Participate in Patient Centered Medical Home (PCMH) and quality improvement (QI) related activities as assigned.
12. Always maintain professionalism and patient confidentiality.
13. Adhere to all policies, procedures, and protocols of the agency and department.
14. Performs related duties as assigned.

Minimal Qualifications/Experience/Skills Qualifications/Experience:

Master’s degree or equivalent from an accredited school/program preferred. Knowledge of medical terminology. Prior experience as a Medical Assistant is strongly preferred; experience as an EMT, CNA and/or community health worker a plus. Interest in or previous coursework in human service field, such as social work, psychology, or nursing preferred. Prior work experience in behavioral health field, clinic or hospital preferred. Can accommodate a flexible work schedule to meet clinic hours and must have reliable transportation to access other clinic sites as assigned.

Skills:

Excellent customer service and communication skills, both written and oral. Meticulous and organized with the ability to multi-task and work in a demanding environment. Must have a keen sense of compassion and strong people skills.

Abilities:

Ability to function independently, to organize and prioritize effectively, and be self-motivated.

Christian Community Health Center is an EOE.

As a non-profit organization, we expect our employees to work and perform within our mission, in order to have a harmonious work environment. Our mission is, “To provide high quality health care and related services to the community regardless of the ability to pay. Provide service in a manner which demonstrates in word and deed, the