Product Manager, Global Small Business Product

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Global Small Business Product Team, within Visa’s Commercial and Money Movement Solutions, has overall responsibility for all aspects of global strategy, development and management for Visa Small Business card products. The Global Small Business team is accountable for global interoperability of Small Business platforms, developing new solutions and technology support, and building alliances and solutions. The team sets and leads the product vision for Visa’s Small Business products, product requirements, the development of global strategy and roadmaps, and the implementation and ongoing operation of platforms supporting Visa’s small business payment products globally. The team works collaboratively with other business units within Visa including Global Visa Commercial Solutions Product, Global Services, Technology, Platforms & Legal as well as region-focused product delivery and client delivery teams, ensuring alignment across Visa.

The Product Manager, Global Small Business Product will play a central role in advancing our Small Business loyalty strategy in key-growth segments for Visa. Using a broad skill-set, the candidate will support growth strategies and initiatives vital to the Small Business team with a focus on enhancing and delivering analytic tools and insights for loyalty solutions. As a Product Manager for Global Small Business Product, this role will be responsible for utilizing a variety of data sources to provide monthly reporting and performance metrics that contribute to the loyalty strategy, roadmap and feature-functionality development. The role will work with the Visa Offers Platform (VOP) and external partners to provide program support by streamlining data and analytics from multiple sources, creating a cohesive and meaningful way to showcase data, and evangelizing that data to stakeholders and product managers to influence program strategy. The role also works with the extended Visa Small Business Global and Regional teams to identify gaps, new requirements and go-to-market plans that meet Issuer, Fintech partner and Small Business needs.

Essential Functions

1. Work with Visa teams and partners to enhance Small Business loyalty products with a focus on program performance metrics, data analysis and reporting to identify opportunities that result in net new incremental revenue.
2. Build, develop and use dashboards to quantify current state and monitor progress across loyalty products. Cull data and metrics to identify trends and deliver actionable insights in a robust, digestible format to business partners.
3. Support project initiatives which may include developing go-to-market materials, conducting business research, partnering with sales teams and identifying new partners to work with to address gaps, risks and opportunities for the Small Business product team. Create and maintain competitive benchmarking analysis and capture industry and client trends for Visa Small Business products.
4. Work with internal and external partners to drive strategy, define requirements, document processes and support end-to-end offer management for loyalty solutions.
5. Collaborate with internal Visa teams (i.e. technology, regional teams, loyalty services, and other applicable groups), external partners and clients to ensure seamless product integrations. As program enhancements evolve, ensure proper processes and documentation are established for efficient product management.
6. Use Visa data, platforms and tools to research and resolve program and customer support issues pertaining to merchant identification, merchant onboarding, award rules, secure file transmission, transaction processing and billing issues by obtaining all relevant information to determine cause and facilitate resolution.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Strong business acumen and a global mindset.
• Ability to coordinate cross-functional teams including technical and non-technical resources.
• Strong results-oriented focus, analytic and fact-based consultative discipline with ability to summarize key insights.
• Ability to proactively ask questions and utilize information to offer ideas and deliver solutions to solve business challenges.
• Team oriented, collaborative, diplomatic, highly organized and flexible.
• Strong verbal, written, presentation and interpersonal skills are required.
• Able to work independently in a matrixed environment.
• Proficient with Microsoft Office – PowerPoint and advanced Excel skills (pivot tables and VLOOKUPS a must).
• Experience with merchant and payments data, SQL and BI reporting solutions such as MicroStrategy are a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,300.00 to 172,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.