System Administrator (Onsite)

Job Title: System Administrator (Onsite)
Location: Richmond, VA
Duration: 12+ Months
Job Description:
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance

• Act as a first point of contact for providing technical support to all areas within the organization.
• Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
• Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
• Managing system updates and patches and troubleshooting system issues.
• Triage and route advanced second and third tier requests to the appropriate technical personnel.
• Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
  

Skills:
Skill Required / Desired Amount of Experience Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). Required 5 Years Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 5 Years Ability to explain technical concepts in simple terms to non-technical users. Required 5 Years A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Required 5 Years Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 5 Years The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. Required 5 Years Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. Required 5 Years Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks. Required 5 Years