Director of Operations

The Director of Operations will oversee the efficient functioning of our personal assistant services using strong leadership and communication skills to ensure the delivery of top-notch service to our clients. As the Director of Operations, you will play a critical role in managing personnel, enhancing employee satisfaction, and ensuring operational excellence across all client-facing functions.

Pepper's PA Core Values

Our core values shape our culture with purpose, guiding us in hiring, evaluating, and celebrating our team members. These values aren't just words; they're our way of life.Here at Pepper’s Personal Assistants, we have four core values: One For All and All For One, FITFO (Figure It The Fuck Out), Growth Mindset, and Provide Ease.

One For All and All For One

At Pepper’s Personal Assistants, we live by the principle of collective trust and respect. Employees trust their leadership team, leadership trusts their team, and clients trust us all. We foster an environment ofGood Vibes Only ,Trust that decisions are made in the best interest of the company, knowing that what is best for Pepper's is ultimately best for everyone.Respect the Vibe is about treating everyone with kindness and respect, ensuring a positive and supportive workplace. We encourage everyone to contribute creative ideas with a touch ofRazzle Dazzle , making our team shine brighter together. AsGuardians of Reputation , we are committed to maintaining and enhancing Pepper’s good name.

FITFO (Figure It The Fuck Out)

In our fast-paced environment, we value a proactive and solution-oriented mindset.Seize the Day means diving in and solving problems independently with a can-do attitude. We areEager Beavers , always proactive, staying one step ahead and anticipating needs. LikeSpeed Racers , we get things done quickly, accurately, and efficiently.Boss Mode is about owning your work and its outcomes, whilePromise Keeper emphasizes always following through on what you say you’ll do.

Growth Mindset

We believe in continuous improvement and learning.Feedback Fanatics love feedback and use it to grow. We areHumble Heroes , confident yet always open to learning and improving. WithPositivity Power , we keep a positive and constructive outlook, creating aDrama-Free Zone where professionalism prevails, and unnecessary conflict is avoided. AsChange Champions , we embrace change and adapt in our dynamic environment.

Provide Ease

Making things easier for everyone is at the heart of what we do.Magical Communication is our secret to success, ensuring clear and concise communication. AsOrganized Ninjaneers , we stay organized and anticipate needs. We areDetail Detectives , paying attention to the little things that make a big difference. BeingRock-Solid Reliable means being the dependable person everyone can count on. Lastly,Flex Masters adapt and do whatever it takes to make things easy for everyone.

Responsibilities:

• LMA (Lead, Manage & Hold People Accountable): Provide strong leadership by effectively managing and empowering teams, setting clear expectations, and holding individuals accountable for their performance and contributions to organizational goals.
• Hiring and Onboarding: Actively participate in the recruitment process for personal assistants, by conducting interviews and making hiring decisions. Collaborate with HR and the Recruiter to ensure seamless onboarding and integration of new hires.
• Employee Coaching and Development: Provide ongoing coaching, mentorship, and professional development opportunities to personal assistants. Foster a supportive and growth-oriented work environment to enhance team performance and individual career growth.
• Performance Reviews: Conduct regular performance evaluations and provide constructive feedback to Lead PA’s. Set clear performance goals and monitor progress towards achieving operational targets.
• Employee Satisfaction and Retention: Implement initiatives to promote employee satisfaction, engagement, and retention. Address concerns and proactively identify opportunities to enhance the overall employee experience.
• General Business Management: Oversee day-to-day operational activities, including scheduling, resource allocation, and workflow management. Ensure compliance with company policies, procedures, and industry regulations.
• Process Improvement: Continuously evaluate operational processes and identify opportunities for efficiency gains. Implement improvements to streamline workflows and optimize service delivery.
• Client Relations: Collaborate with Client Services to manage relationships with clients to ensure seamless service delivery. Address client inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Risk Management: Identify operational risks and develop strategies to mitigate them. Ensure adherence to health, safety, and security protocols to protect personnel and company assets.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field; additional certifications or training in HR management is a plus.
• 5+ years of experience in operations management, preferably in the service industry.
• Proven track record in hiring, coaching, and developing teams.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• EOS experience
• Proficiency in Google Drive and project/operational management software (Slack, Trello, etc.).

Salary Description

100,000 DOE