Call Center Agent

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. Call Center Agents work in our call center, located in our Chocolatetown area. Throughout the day, Call Center Agents may help with item purchases, answer guest questions, assist with troubleshooting ticket issues, address concerns from a Park visit, and more. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide exceptional customer service by building rapport and making genuine connections with the guests over the telephone*
• Provide accurate information concerning the Hershey destination including Hersheypark attractions, Hersheypark tickets, and season pass programs*
• Sell various Park admission ticket options, season passes, and add-on items*
• Listen to guest concerns and provide an appropriate response*
• Accurately detail guest information and requests *
• Adhere to operational standards for the Guest Experience Department
• Assist in other areas of the Guest Experience Department as needed, including the Front Gate
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must have the ability to effectively communicate verbally including speaking clearly into telephones
• Must have strong conflict resolution/problem solving skills
• Must be detail oriented and have strong written communication skills
• Must be comfortable with the use of electronic equipment and digital ticketing software
• Must be proficient in the use of Google Workspace applications
• Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day
• Physical requirements include sitting for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
• Regular inside work is required, but also may also include outside work in various weather conditions including exposure to heat, cold, rain, snow, and other inclement weather
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers, websites)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer