Customer Service Representative

Job Type
Full-time
Description
PowerStop stands out as the pioneering force within the automotive aftermarket brake sector. Being part of PowerStop's team entails becoming a member of a company that is reshaping the industry's landscape. Join us and become an integral part of a brand that is undergoing remarkable expansion, where you can confidently expect to have the opportunity to contribute significantly to our team's success. We are continually in search of enthusiastic and achievement-driven individuals who possess the drive and enthusiasm to aid us in achieving our goals. Moreover, we highly value candidates who share a passion for automobiles and a willingness to grasp the industry.
The Customer Service Representative will be responsible for providing outstanding customer support by addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced- environment. This is a hybrid role that requires at least two days onsite at our Burr Ridge office and three days work from home.
Essential Duties and Responsibilities:

• Handle all incoming calls and email inquiries promptly and professionally, providing accurate information about products, services, and order status.
• Accurately enter and manage customer orders in the systems and ensure all details are correct and follow up with customers as needed.
• Address and resolve customer complaints and issues, including order discrepancies, shipping delays, and product returns. Escalate complex problems to the appropriate department or manager.
• Understand our products inside out and keep records of customer interaction, transactions, comments, and complaints.
• Work collaboratively with colleagues and other departments to ensure smooth order fulfillment and customer satisfaction.
• Gather customer feedback and provide insights to the CSR manager to help improve products, services, and processes.
• Stay up to date with product knowledge, industry trends, and best practices in customer service
• Other duties as assigned.

Core Responsibilities:

• Model PowerStop's core values and behaviors as outlined in the Mission Statement

Safety First - Do The Right Thing - Win as a Team - Focus on the Customer - Act with Urgency - Drive Results

• Approach challenges with a problem-solving mindset, seeking creative and effective solutions.
• Always follow all company Environmental and Safety policies and procedures.
• Treat everyone with respect and dignity, valuing diverse perspectives and experiences.
• Approach each customer interaction with a can-do attitude and enthusiasm.
• Act with honesty, transparency, and ethical behavior in all dealings and maintain the highest standards of integrity.

Requirements

• High School Diploma, associate degree, or equivalent required
• 2+ years of experience in customer service, preferably in a distribution or related industry.
• Bi-lingual English and Spanish preferred but not required.
• Exceptional organizational capabilities and track record for handling multiple tasks simultaneously.
• Highly organized and comfortable working with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
• Possess excellent written and verbal communication and interpersonal relationship skills to collaborate with diverse teams.
• Ability to adapt to a fast-paced, ever-changing environment.
• Possess a positive and friendly attitude and outgoing demeanor.

Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.
Salary Description
$40000- $50000