Call Center Agent

Job Title: Call Center Agent
Location: Philadelphia, PA
Job Type: Full-Time
Overview: We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing excellent customer service. You will play a key role in ensuring customer satisfaction and maintaining a positive company image.
Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously
• Respond to customer inquiries regarding products, services, billing, and technical issues
• Document all customer interactions and transactions in the system
• Assist customers with placing orders, processing payments, and managing accounts
• Meet or exceed call handling targets and performance metrics
• Stay up to date with product and service knowledge to provide accurate information
• Work effectively as part of a team to ensure customer satisfaction and maintain a high level of service

Qualifications:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to handle stressful situations and manage difficult conversations
• Excellent problem-solving skills and attention to detail
• Proficient in using computers, including CRM software and Microsoft Office Suite
• Ability to multitask and manage time effectively