Business Service Specialist I (RTS)

Dealertrack is hiring for a Business Services Specialist I to join our Registration & Titling Services (RTS) team in Sacramento, CA!
Under general supervision, the Business Services Specialist I performs a variety of office support and technical tasks relating to motor vehicle transactions within a fast-paced environment.
Your Role:

• Processes motor vehicle titles, registrations, and validates payment amount
• Enters and retrieves information on the computer and answer Client inquiries
• Prepares registration and titling paperwork, validates and ships registration documents and license plates
• May also be involved in checking, typing, daily cash out, daily shipping, scanning process and any applicable function that supports the registering and titling of motor vehicles
• Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer
• Follow up phone calls and/or emails to customers may be necessary
• Examine documents submitted by customers for motor vehicle titles and registrations
• Review transactions submitted electronically to ensure the transaction is complete
• Complete paperwork to process title and registration transactions.
• Receive payments, including tax payments, from customers for vehicle registration and titling transactions
• Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage
• Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services
• Process transactions for the public and/or clients via Online Registration Solution products
• Match checks to transactions to ensure proper billing and payment
• Be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration and license plates from customers within the region
• Accurately ship transactions to Vendors/Registrants/Clients daily
• Scan and save submitted paperwork and/or motor vehicle records to the computer
• Run and/or monitor reports.
• Order and maintain office supplies
• Assist external TMs with questions about transactions and/or state processing requirements
• All other duties as assigned

Minimum Qualifications:

• High School Diploma/GED
• Generally, less than 2 years of experience
• Good communication skills (verbal and written)
• Ability to multitask and perform professionally
• Excellent customer service skills
• Basic computer skills and proficiency in Microsoft Office products
• Ability to work effectively in a fast-paced environment under time-sensitive requirements

What We Look For (Preferred):

• Knowledge of DMV title and registration process

USD 17.31 - 25.96 per hour
Compensation:
Hourly base pay rate is $17.31 - $25.96/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.