Senior Manager, Technical Consulting

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Job Category: Customer Success

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Position: Senior Manager, Technical Consulting in San Francisco, CA

Job Duties: Serve as a trusted advisor to our clients, advise on governance best practices (technical and organizational), data and integration strategy, and leading architecture reviews while recommending potential areas for improvement. Develop and drive a program vision and roadmap while advising and articulating program/project strategies to enable technologies including the Salesforce platform. Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise. Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward. Help clients and employees consistently meet/exceed goals and metrics. Positively impact customer renewals and extensions (when applicable), represent their team members in relevant staffing conversations and serve as a point of escalation for team members on their customer engagements. Interview potential candidates for the Public Sector Solution Consulting group and support key team hiring activities. Generate positive feedback from internal teams and leadership. Has managerial responsibilities, encompassing team mentoring, career advancement initiatives, oversight of team utilization, ensuring punctual completion of training sessions, and fostering team development.

Minimum Requirements: Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field. A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) API's; (2) APEX and Visualforce; (3) Lightning; (4) Amazon Web Services; (5) Heroku; (6) Waterfall; (7) Agile implementation methodologies; (8) Apex triggers and Apex classes; (9) DevOps; (10) Enterprise architecture, including integration technologies, single sign-on, and master data management; (11) CRM; (12) ERP; (13) Solution Architecture design and implementation; and (14) Software project management. Any suitable combination of education, training and/or experience is acceptable.

Salary: $163,509.00 - $265,200.00 per annum.

Submit a resume using the apply button on this posting or by email at: at Job# 20-2605. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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