Service Desk Technician II

Summary of Position :
This position will support 500+ active users in areas including hardware support, software support, internet/intranet access, telephone systems support, etc. to assure a smooth end-user experience. This position will require knowledge of computer and network systems, applications, procedures, and protocols; ability to identify and resolve computer system malfunctions and operational problems; strong customer service and excellent interpersonal communication skills; and the ability to learn and support new systems and applications.
Primary Job Responsibilities :

• Provide full life-cycle technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. May handle escalated support tickets from the Service Desk Technician I.
• Organize IT Inventory and assist with additional procurement.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Perform technical assistance for users during scheduled On-Call rotation.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in service management tool.
• Setup and decommission VoIP desk phones for users.
• Maintain computer images and deploy to new computers.
• Execute onboarding process for new users.
• Execute offboarding process for exiting users.
• Manage printer fleet by supporting users and contacting vendor support when needed.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure the issue has been resolved.
• Identify and suggest possible improvements on procedures.
• Provide support for A/V systems in conference rooms.
• Involved in creating documentation and training materials.
• Train computer users as needed.
• Maintain Active Directory user objects.
• Perform all other duties and projects as assigned.

Knowledge/Skills/Competencies

• Ability to maintain confidentiality of sensitive information and adhere to security protocols and policies.
• Provide exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and requests through various communication channels.
• Takes ownership of projects and responsibilities, displaying a high level of accountability and initiative.
• Ability to work efficiently independently as well as effectively within a team environment.
• Exceptional verbal and written communication skills, able to articulate ideas clearly and effectively in a variety of settings and with diverse audiences.
• Strong organizational and time management skills, enabling efficient planning and execution of work to meet established deadlines.

Education & Experience :

• Associates degree in computer science or information technology with 3-5 years of experience in a progressive IT role working with hardware/support software and network systems applications or a high school diploma with 6+ years of experience in a progressive IT role working with hardware/support software and network systems applications.
• Industry certifications preferred.
• Experience working in the oil and gas industry a plus.

Travel & Additional Requirements :

• Work is performed at a CIVI location M-Thurs with an option to work remotely on Friday.
• Schedule: traditional 40-hour workweek or alternative schedule of 9 hour works days M-Thurs and 4-hour workdays Friday.
• Travel may be required to the Civitas field locations.
• Civitas is a drug free workplace. All offers to successful candidates will be subject to successful background check and drug screen.

Benefits:

• Comprehensive healthcare coverage including medical, dental, and vision insurance.
  • Dental and Vision insurance premiums are at no cost to employees.
• Generous 401(k) Retirement Plan with a 6% company match. 100% vest of employer contributions after the first month of employment.
• Company paid Life & AD&D insurance.
• Voluntary Life, AD&D, Accident, and Critical Illness plans.
• Vacation, sick, volunteer, and holiday pay.
• Health Saving Accounts (with an employer contribution) and Flexible Spending Accounts.
• Fitness and tuition reimbursements.
• Opportunity for Short Term and Long-Term Incentives.
• Company paid short-term and long-term disability programs.
• Paid parental leave.
• Volunteer opportunities through The Civitas Community Foundation.
• Employee assistance program.
• Your choice of paid parking or an RTD EcoPass for Denver-based employees.

Please note that the following job posting does not guarantee or promise specific benefits offerings to potential employees. While we strive to provide competitive compensation and benefits packages, the availability and details of these offerings are subject to change and are ultimately determined by company policies and budgetary considerations. We encourage all applicants to review our official employee benefits documentation and engage in discussions with our HR representatives during the interview process to gain a comprehensive understanding of the benefits package available for the position.
Physical Requirements:
The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AMOUNT OF TIME
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
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Walk
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Sit
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Use hands & fingers
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Reach with hands & arms
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Climb or balance (includes ladders)
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Bending, kneel, squatting or crawling
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Talk or hear
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Wear personal protective equipment.
(e.g. respirator, fire resistant clothing)
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Weight Lifted
☐ Up to 10 lbs.
☐ Up to 25 lbs.
☒ Up to 50 lbs.
☐ Up to 100 lbs.
☐ More than 100 lbs.
Work Environment:
The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AMOUNT OF TIME
None
Under 1/3
1/3 to 2/3
Over 2/3
Work near moving mechanical parts
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Work in high, precarious places
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Fumes or airborne particles
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Toxic or caustic chemicals
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Outdoor weather conditions (heat & cold)
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Loud Noise (conveyor systems, mechanical equip, etc.)
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This position is required to participate in the on-call rotation schedule, including evenings, weekends, and holidays, to provide 24/7 support and meet service level agreements.
Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Civitas Resources offers of employment take into consideration a candidate's education, training, and experience, as well as the position's work location, external market, and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
Base Pay Range: $68,000 - $74,000
Civitas Resources is an equal opportunity employer. We value and encourage diversity in our workforce and provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws.
Application Deadline :
Application Deadline: October 31, 2024. Please note that applications received after the deadline will not be considered.
Notice To Third Party Agencies :
Civitas does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to Civitas in the absence of a signed Service Agreement where Civitas has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of Civitas and Civitas will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.