Computer Support Tech I

Salary : $37,648.97 Annually
Location : 401 Grindstaff Cove Road -- Sylva, NC
Job Type: Permanent, Full-Time
Job Number: 20240188
Department: Computer Services
Opening Date: 10/15/2024
Closing Date: 11/8/2024 5:00 PM Eastern
FLSA: Non-Exempt
Position Overview
The Computer Support Technician I position is responsible for support and maintenance of in-house computer systems, desktops, laptops and tablets. This position is responsible for all technology peripheral support. This includes installing, diagnosing, repairing, maintaining, and upgrading in a microcomputer environment, to ensure optimal performance. This position troubleshoots problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Grade 20
Duties and Responsibilities

• Installs hardware and software.
• Maintains and repairs existing equipment.
• Troubleshoots a variety of computer issues.
• Troubleshoots printer and scanner malfunctions.
• Provides on-site technical support for Jackson County users.
• Maintains computer security deployment upgrades.
• Provides end user training in using Microsoft's Office core business applications and operating systems.
• Provides basic technical support help desk level 1: WAN and LAN connectivity, routers, firewalls, and security.
• Provides technical support for various other IT systems: servers, cameras, phones, audio/visual equipment.
• Provides technical support for County meetings.
• Performs other related job duties as assigned.

Education and Experience
igh school diploma or equivalent; two (2) years directly related experience; or an equivalent combination of education and experience. Associate's degree in computer science, information systems, or related field and directly related experience preferred. Possession of a valid, State of North Carolina driver license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Must be able to work irregular hours, including nights and weekends, as needed. Employee availability during inclement weather and other emergencies is expected.
Statement of Equal Employment Opportunity
Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.
Knowledge, Skills and Abilities

• Knowledge of County and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of operating systems, business applications, peripherals, and network systems.
• Knowledge of WAN and LAN environment.
• Skill in diagnostic and technical troubleshooting.
• Skill in removal of network viruses and malware.
• Skill in public relations and customer service.
• Skill in prioritizing and organizing work.
• Skill in oral and written communication.
• Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a fast-moving environment.
• Ability to repair and troubleshoot desktops, laptops, mobile devices, and peripherals depending on customer request.
• Ability to work as part of a team and possess good interpersonal and communication skills.

Statement of Equal Employment Opportunity
Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.
Jackson County provides a robust offering of employee benefits including: employer paid medical and dental benefits, participation in the Local Governmental Employees' Retirement System, paid leave (vacation, sick, and holiday), Employee Clinic, Wellness program, and supplemental benefit offerings. A full overview of benefits is available at