Product Support Field RepresentativeLast Updated Date: Oct 7, 2024Location:Chicago, IL, US, 60666Company: Doosan Bobcat NA USAt Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.Location : ChicagoJob InformationAs a Forklift Product Support Field Representative you will provide product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.Role & Responsibility• Provide product support for company manufactured forklifts within assigned territory.• Support internal departments with service-related inquiries or projects.• Training-Conduct training to support Dealer Accounts service representatives• Enter all relevant calls into the Service Call Center• Follow up of all territory issues on a weekly basis• Must file weekly report detailing activities to the general manager• Review all high dollar warranty claims with warranty department• Provide updated technical information to Dealer Accounts• Communicates via message system to all internal partnersJob RequirementEducation Requirement: Associate's Degree in technical or related field. Extensive related experience in lieu of degree will be considered. Bachelor’s Degree is preferred.Experience Requirement: 2-5 years of experience in the product support field, preferably with material handling equipment.Technically astute, product knowledge preferred.Travel Required: 50 - 75%.Strong mechanical skills and equipment troubleshooting experience.Excellent interpersonal, communication (written and verbal) and listening skills.Effective negotiation skills.Strong business and financial acumen.Ability to make sound, timely decisions.Self-motivated with strong time management skills and priority focus, due to home-based office environment.MS Office Suite proficiency.Valid driver’s license with clean Department of Motor Vehicle (DMV) driving record.#CB#GDOthersProduct Support Field Representatives also provide product and technical support for National AccountsPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually loudAs a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.Beware of Fraudulent Job Offers and SolicitationsAny legitimate job offer will be preceded by an official selection process.