Client Service - Tax

The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.
We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. Foster Relationships
– We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
We are thankful for the success we have achieved individually and as a company and never take it for granted.
We’re seeking a positive, self-driven, detail-oriented individual, with a dedication to providing high quality customer service and accurate data entry. This position will be providing local tax collection and administration services for jurisdictions in multiple states. The individual holding this position must be a quick-learner and will be responsible for sales/use and lodging tax collections; and database management.
Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
Process and review tax returns, forms, applications, and payments daily.
Thorough knowledge, interpretation and application of the local tax and business license ordinances.
Reconcile and report on all tax revenues activities monthly.
Analyze and review taxpayer data for refunds and potential audit.
Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
Exceptional customer service skills and ability to deescalate sensitive issues while upholding City standards and requirements.
Proven high level of accuracy and review in data entry and analysis.
Previous revenue or tax collection experience.
Knowledge and experience in the application and interpretation of local government ordinances and government imposed transaction based taxes and fees.
00 per hour.
Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
Paid time off for Vacation, Sick and Holidays
Employee Stock Ownership Plan (learn more about the HdL ESOP at:
)
17-21 Hourly Wage