IT Technician

Salary : $70,972.00 - $95,245.00 Annually
Location : 410 W 1st St, Ankeny
Job Type: Full Time
Job Number: 00599
Department: Information Technology Department
Opening Date: 10/04/2024
Closing Date: 11/1/2024 4:00 PM Central
Function
The City of Ankeny is seeking applications for a full-time IT Technician in the IT Department. This position performs work under supervision to assist staff with operation of information technology systems, resolve problems and correct errors related to these systems.
The salary range is $34.12 - 45.79 per hour with starting pay up to the midpoint with commensurate experience and qualifications.
The City of Ankeny offers a comprehensive benefits package including:
Vacation and Sick Leave
Personal Leave
Nine (9) Paid Holidays
Health/Dental/Life/LTD Insurance
Wellness Programs and Incentives
Tuition Reimbursement and Continuing Education Programs
Public Service Student Loan Forgiveness Benefit
Defined Benefits Pension Plan Through IPERS
Deferred Compensation Plan
Voluntary Insurance Benefit Options
Longevity Pay
Deadline to apply is Friday, November 1, 2024 at 4:00 pm . Interested candidates should apply online and attach a cover letter, resume, and answer the supplemental questions. Pre-employment drug screen and background check required. Please apply online at
To advance in the hiring process, you must pass a civil service exam to be administered to all qualified applicants. Additional information will be emailed on Friday, November 1, 2024 by 4:30 pm. Please check your email (and junk email) for testing information. Contact HR if you do not receive the testing information.
Principal Duties and Responsibilities

• Provides support in desktop administration duties including maintaining computer hardware, user software programs, and work with vendor client support
• Troubleshoots computer hardware, software, and security issues then implements solutions
• Handles computer support requests from staff, answers questions, and provides assistance as needed on hardware and software related to workstations and VoIP operations
• Documents repairs and procedures for client computers
• Maintains and updates computer documentation, keeps inventory documentation current
• Purchases new desktop computers, laptops, tablets, desktop components and replacement parts
• Configures, images, deploys, repairs, and maintains staff computers, peripheral devices, and software applications
• Supports specialized Police department and Fire department mobile data computers, tablets, and mobile in car video
• Supports public network Library patron desktop computer deployments
• Communicates and interacts as needed with staff and support vendors
• Participates in training, workshops, and programs relevant to duties
• Inspects and keeps computer areas clean, organized, and in good working order at all locations
• Assists with client computer printing, network connectivity, and hardware device support
• Installs and configures Microsoft Windows desktop operating system, tests patches, security fixes, and service packs to MS OS and applications

Entry Requirements and Skills
Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems is preferred. Additional technical certifications are beneficial.
Knowledge of standard office procedures and familiarity with current Windows desktop operating system including installing, troubleshooting, and configuring a computer. Ability to understand and carry out oral and written instructions as well as departmental policies and routines; ability to establish and maintain effective working relationships with fellow workers, vendors and the public.
Strong organizational and documentation skills.
WORKING CONDITIONS

• Works in office and non-office environments.
• Performs physical labor moving and installing computer equipment.
• Must keep regular and reliable attendance at work.

PHYSICAL REQUIREMENTS

• Must be sighted.
• Must be able to hear a normal conversation.
• Must be able to speak clearly at normal rate of conversation.
• Must be able to lift computers, monitors, printers, and related computer components

The City of Ankeny offers a comprehensive benefits package for regular fulltime employees. The benefits available include vacation, personal days, sick leave, life insurance and AD&D, health and dental insurance, vision insurance, long term disability, retirement, and flexible spending accounts. Other voluntary insurance products are also offered.
Non-Union Fulltime Employees:
Vacation:
80 hours per year-at hire
120 hours per year-after 5 years of service
160 hours per year-after 10 years of service
200 hours per year-after 15 years of service
240 hours per year-after 25 years of service
Personal:
Each year on July 1, fulltime employees shall receive 32 hours. The personal leave must be used on or before June 30th of the following year.
Hired between July 1 - October 1 - 32 hours
After October 1 - before January 1 - 24 hours
After January 1 - before April 1 - 16 hours
Sick:
8 hours per month after the first 30 days.
1600 hours maximum accumulation
Holidays: 9 paid holidays

1. New Year's Day
2. Martin Luther King Jr. Day
3. Memorial Day
4. Indepedence Day
5. Labor Day
6. Thanksgiving Day
7. The Friday following Thanksgiving
8. Christmas Eve Day
9. Christmas Day

For more detailed overview of all the City of Ankeny benefits,
01
What level of education do you possess?

• Certificate
• Associate Degree
• Bachelor Degree
• None

02
What was your major in college?
03
How many years of work experience do you have in the computer field?

• 1 - 2 years
• 3 - 4 years
• 5 + years

Required Question