Company:
Arizona State University
Location: Tempe
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our Learning Experience team, performing a variety of activities necessary to support and grow Dreamscape Learn and future XR initiatives at ASU. Successful candidates will have demonstrated experience providing operational excellence and a passion for customer service. ASU Enterprise Technology (ET) has over 500 employees, offering a variety of career paths in a high-energy working environment. The technology initiatives we're engaged in are transformative and unprecedented in Higher Education. Consider taking the step and joining the Sun Devil team!
As with everyone in the ET team, culture and communications are core responsibilities in this role
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to 50 pounds. Regular review of completed tasks.
Work hours may include second shift and occasional weekends. This position is based on the Tempe campus but will require working at other ASU locations.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor's degree in Information Technology or closely related field AND 4 years providing instructional technology diagnostic and trouble-shooting support; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to 6 months' experience.
Department Statement
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility . Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.
Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Desired Qualifications
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit
Essential Duties
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our Learning Experience team, performing a variety of activities necessary to support and grow Dreamscape Learn and future XR initiatives at ASU. Successful candidates will have demonstrated experience providing operational excellence and a passion for customer service. ASU Enterprise Technology (ET) has over 500 employees, offering a variety of career paths in a high-energy working environment. The technology initiatives we're engaged in are transformative and unprecedented in Higher Education. Consider taking the step and joining the Sun Devil team!
As with everyone in the ET team, culture and communications are core responsibilities in this role
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to 50 pounds. Regular review of completed tasks.
Work hours may include second shift and occasional weekends. This position is based on the Tempe campus but will require working at other ASU locations.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor's degree in Information Technology or closely related field AND 4 years providing instructional technology diagnostic and trouble-shooting support; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to 6 months' experience.
Department Statement
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility . Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.
Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Desired Qualifications
- Experience providing technical support, troubleshooting, and training for classroom technologies
- Experience monitoring and supporting a schedule of events in a high-volume environment
- Experience supporting virtual reality technologies
- Experience coordinating projects and managing related resources from start to finish
- Experience working in a lead position and coordinating the work efforts and development of student employees
- Demonstrated experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues
- Experience managing cases in reporting systems such as Salesforce, ServiceNow, and Zendesk
- Demonstrated evidence of effective communication with both technical and non-technical users
- Ability to model empathy, compassion, and emotional intelligence
- Ability to help foster a safe psychological space for all teammates where everyone can thrive
- Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
- Ability to lead by example in communicating, participating, and encouraging support of the institution's sustainability programs
- Willingness to learn how to support VR development and be able to test the quality of developmental VR experiences and occasionally assist with application troubleshooting
- Ability to travel to and work at other ASU campuses and willingness to occasionally travel out of state
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit
Essential Duties
- Assist with the operations of the Dreamscape Learn spaces and ensure impactful experiences for learners
- Guide guests through multiple virtual reality (VR) experiences from beginning to end
- Support Dreamscape Learn streaming experiences for online students on personal devices
- Perform remote troubleshooting and resolution of technical issues with streaming experiences
- Troubleshoot VR equipment including VR backpacks, VR headsets, infrared trackers, infrared cameras, etc.
- Provide excellent customer service to guests to ensure a positive experience
- Perform regular testing and maintenance of all virtual reality pods and equipment
- Swap out defective equipment and handle the RMA process with external vendors
- Perform regular testing and maintenance of all virtual reality pods and equipment
- Assist with the hiring, training, mentoring, supervision, scheduling, evaluation, and coordination of a team of student employees
- Develop and cultivate strong working relationships with partners, both internal and external to ASU
- Assist students and faculty with in the utilization of pod technology for VR development projects or other projects using Dreamscape Learn technology
- Ensure appropriate opening and closing of the Dreamscape Learn facility
- Ensure cleaning and safety guidelines are followed according to ASU standards
- Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in ET/ASU events and programs
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
Share this job
Arizona State University