Position : Customer Quality Coordinator
Location : San Antonio, TX
Duration : 12 +months contract
Start Time : 08:00 AM
End Time : 05.00 PM
Total Hours/week : 40.00
Qualifications:
• High Level of computer proficiency, specifically with Microsoft Word and Excel
• Proficiency in customer contact handling
• Understanding of general business principles and structures
• Understanding of engineering and manufacturing processes
• Moderate level of application of Quality systems standards to assigned Quality System area.
• Working knowledge of Quality System Regulator requirements and application to Corporate and/or Unit requirements.
•Strong interpersonal, organizational, and service orientation skills • Excellent problem solving and analytical skills
• Excellent oral, written, and presentation skills
• Strong team orientation
• Strong time management skills and the ability to multi-task –flexible and adaptable
• Continuous and versatile learner
• B.S. or M.S degree
• Minimum of 2 years of experience in pharmaceutical or medical device industries or equivalent or a combination of equivalent education and relevant experience
Responsibilities:
• The Customer Quality Coordinator is responsible for identifying customer quality needs and meeting customer expectations. This position is responsible for using customer specific complaint data to proactively address customer quality needs. Works closely with other internal quality and customer facing organizations (such as sales and marketing) to implement quality and customer experience improvement initiatives. Works closely with Account Executives associated with assigned customers. Reports directly to the Associate Manager – Customer Quality and serves as a point of contact for internal quality related inquiries for all assigned customers.
• Identify customer needs and expectations
• Point of contact for customer quality related inquires and escalations for all assigned customers
• Drafts and/or edits final responses for assigned customers to ensure customer expectations are met
• Prepare reports and summaries including quantitative and qualitative analysis
• Develop and maintain customer file for quality concerns to better address potential future quality concerns
• Escalate customer specific quality concerns, needs and requirements to individual business units, as needed
• Assist Account Executives by providing customer specific quality scorecards, as requested
• Address Quality/Technical Customer requests
• Potentially enter or close complaints for assigned customers