NISSAN 112, an established and respected automotive dealership organization, is seeking motivated team members for immediate openings in our fast-growing Business Development Center (BDC). This role of a BDC Customer Care Specialist is an exciting opportunity for individuals who thrive in a dynamic and customer-focused environment. While previous experience in a BDC center or a call center is preferred, it is not necessary. Bilingual candidates will have an added advantage. We offer a strong base plus commission pay structure that provides stability and excellent earning potential.
Successful candidates for this role will possess the ability to multi-task effectively, be a team player, and have a pleasant personality. Experience working with customers over the phone and strong customer service skills are essential. If you are a customer service specialist looking to further your career in the automotive industry, Nissan 112 is the place to be.
RESPONSIBILITIES
As a BDC Customer Care Specialist, you will be responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Your outstanding customer service skills will be crucial in ensuring customer satisfaction. Key responsibilities include:
- Building and maintaining relationships with former customers
- Monitoring and contacting internet leads
- Determining each customer's vehicle needs through active listening
- Learning, understanding, and following call and email scripts
- Setting, confirming, and following up on appointments for sales and service
- Performing surveys with customers
- Completing other duties as required
REQUIREMENTS
To be considered for this role, candidates should meet the following requirements:
- Prior experience in a BDC center or call center is preferred
- Bilingual proficiency is a bonus
- Excellent multi-tasking and teamwork abilities
- Strong customer service and active listening skills
BENEFITS
We offer a competitive salary range of $36,400 - $80,000 per year for this position. Additionally, we provide benefits such as health insurance, retirement plans, and opportunities for career growth within our organization.
ABOUT NISSAN 112
Nissan 112 is a renowned automotive dealership established in Patchogue, New York. With our commitment to providing exceptional customer service and top-quality vehicles, we have built a strong reputation in the industry. Joining our team means becoming a part of a company that values its employees and customers alike, and provides opportunities for personal and professional growth.
Role: BDC Customer Care Specialist at NISSAN 112
Job Description:
- Looking for enthusiastic individuals who enjoy a fast-paced work environment with new challenges every day.
- Strong verbal and written communication skills are a must.
- Responsibilities include establishing rapport with customers, multitasking, and basic computer proficiency.
- Requirements include a high school diploma or GED, preferably with experience in a BDC or call center.
- Professional appearance and demeanor, as well as strong English skills, are required.
Benefits:
- Medical insurance, dental insurance, and vision insurance coverage.
- 401(k) retirement plan and flexible spending accounts.
- Paid time off and employee discounts.
- Company-paid factory training.
About NISSAN 112:
If you want to be appreciated, learn, and advance in your career, NISSAN 112 is the place for you. Enjoy your job and the people you work with at NISSAN 112.