Job Location: Seattle - Other, Seattle Campus
Posting Date: 10/18/2024
Closing Info: Closes On 11/12/2024
Salary: $5955 - $8011 per month
Union Position: Yes
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website.
KUOW Puget Sound Public Radio is Seattle’s NPR news station. We are an independent, nonprofit news organization producing award-winning journalism, podcasts, and events in service to the 3.9 million people in our coverage area. Our mission is to create and serve a more informed public with a vision to broaden conversations and deepen understanding.
We have an outstanding opportunity for an IT Systems Technician (Computer Maintenance Technician 3) to build, configure, maintain, and upgrade the information technology systems and infrastructure necessary for KUOW. This role also serves as an inward-facing customer service position, supporting the employees of KUOW in their IT needs.
JOB SUCCESS SUMMARY
KUOW IT Specialists must be committed to racial equity and transforming KUOW into an anti-racist organization, fostering a workplace that is inclusive, supportive, and welcoming to all. IT Specialists know how to earn trust, are curious, have courage, value diversity, act in service, demand integrity, always grow, and collaborate.
A successful IT Systems Technician will thrive in a collaborative, diverse work environment, supporting KUOW staff in their IT needs while maintaining, configuring, developing, and improving the organization’s IT infrastructure. Ideally, the IT Systems Technician will have a solid base knowledge of the technical side of information technology systems management and enthusiasm to continue to learn and grow.
Collaboration, outstanding customer service, and the ability to explain highly technical concepts in non-technical language are key to building and supporting the internal and external relationships critical to this role’s success. It is also essential to balance responding to daily help desk and security needs with a focus on longer-term, proactive infrastructure and IT improvement projects, manage time effectively, work independently, and take initiative.
KEY DUTIES AND RESPONSIBILITIES:
- Installation and Upgrade Projects 50%
- Lead system installation or upgrade projects as assigned by the IT Systems Manager.
- Research, evaluate, and present options to the IT Systems Manager, develop project plans, and provide testing and documentation.
- Maintain awareness of new technologies and communicate ideas for changes, upgrades, and improvements.
- Collaborate with IT team, other KUOW departments, external vendors and service providers, and/or UW IT.
- Technical Support 10%
- Respond immediately to any broadcast or production issues.
- Triage and respond to daily help tickets and other IT requests from KUOW staff.
- Assist other KUOW departments with system installation, upgrading, or configuration.
- Cybersecurity 10%
- Configure, install, and maintain security for users and endpoints.
- Perform daily checks on cybersecurity infrastructure and triage any issues.
- Maintain awareness of cybersecurity threats and educate staff regarding risks and safety best practices.
- Hardware and Software Management 10%
- Install, configure, and maintain user, studio, and conference room workstations.
- Confirm that KUOW hardware and software specifications will meet requirements.
- Perform maintenance, including operating system and software updates.
- System Administration 10%
- Create Active Directory accounts and mailboxes for all new users.
- Modify existing accounts as requested.
- Coordinate with UW Networking as needed.
- Staff Training 5%
- Provide basic orientation for new users and additional training as needed.
- Keep KUOW IT handbooks and other documentation up-to-date.
- Other 5%
- Attend and participate in department or organization meetings and trainings.
- Back up other members of the IT department as needed.
WORKING CONDITIONS
Duties may infrequently require evening and weekend work when necessary for emergencies or system maintenance. Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions. Hybrid office; occasional telework allowed.
SUPERVISION
Position reports to IT Systems Manager.
KNOWLEDGE, SKILLS, and ABILITY
RACIAL EQUITY
Actively contribute to a workplace culture of anti-racism, belonging, and inclusion that is supportive and welcoming to all.
SUCCESS PROFILE
Knowledge of:
- Ways to troubleshoot IT challenges.
- Developing proactive systems to support a robust IT infrastructure.
- Management of Office 365, including Azure and InTune.
- Installation, configuration, and ongoing maintenance of hardware and software.
- Protecting systems from cybersecurity threats.
Ability to:
- Earn trust and develop buy-in by building relationships across the organization.
- Be curious, creative, and resourceful in problem-solving.
- Value diversity and accessibility.
- Communicate and collaborate closely with the IT team while also working independently.
- Maintain a high level of integrity and confidentiality.
- Always grow in the constantly changing world of information systems and infrastructure.
Requirements include:
- One year of experience as a Computer Maintenance Technician II or five years of experience as a computer maintenance technician or equivalent education/experience.
- Experience with digital audio systems in a broadcast, studio, or live production environment.
- Two years' experience managing and configuring Office 365, including Azure and InTune.
- Demonstrated commitment to racial equity.
KUOW Equal Employment Opportunity Statement
At KUOW, we believe that attracting and retaining diverse staff is crucial to serving the communities where we work and live. We are dedicated to building a diverse and pluralistic staff committed to working in an anti-racist, multicultural environment that promotes racial equity and inclusivity. Women, Black, Indigenous, and people of color (BIPOC), veterans, and individuals with disabilities are highly encouraged to apply.
KUOW staff are employees of the University of Washington. The University of Washington and KUOW are committed to full compliance with all applicable federal, state, and University of Washington laws and policies regarding discrimination.
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