Business Analyst

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

About the Role

You will play a pivotal role in bridging the gap between business needs and technical solutions. Your responsibilities will include conducting analyses of business processes and systems to identify opportunities for improvement and optimization. You will map out system workflows, define data requirements, and ensure that solutions align with public behavioral health goals and regulatory standards. Collaborating with stakeholders, you will gather and document detailed requirements, create functional specifications, and facilitate communication between cross-functional teams. Your expertise in data analysis and healthcare systems will be crucial in designing and implementing solutions that enhance the efficiency and effectiveness of public health initiatives. Additionally, you will provide strategic insights and recommendations to drive innovation and support the company’s mission of improving public health outcomes through advanced technology solutions.

What You’ll Do:

• Collaborate with clients and stakeholders to gather and document data requirements for integrated behavioral and public health systems.
• Analyze and map out similarities and differences in various workflow processes across the client ecosystem, ensuring comprehensive coverage.
• Ensure meticulous attention to detail in documenting data fields and their relationships within complex systems.
• Document process flows and propose future process flow improvements by conducting data collection and meetings with the subject matter experts to gain full understanding of system usability.
• Assist in the creation of templates and frameworks that streamline the implementation of workflows across various clients.
• Use data analysis to evaluate the effectiveness of workflow processes and tools, providing insights for continuous improvement.
• Collaborate on post-implementation review to evaluate the implemented system solution against business needs and benefits in order to ensure the deployed software solution is optimized for business use and realizes the anticipated benefits.

The Experience You’ll Need:

• 5+ years of experience in business analysis or a related field, with a focus on gathering user requirements and documenting enterprise workflows.
• 2+ years of experience working with integrated systems, particularly in the behavioral healthcare domain.
• Proven ability to analyze complex workflows and translate them into clear technical specifications and data requirements.
• Ability to analyze complex healthcare processes and data to identify improvement opportunities.
• Expertise in using data analytics tools and techniques to support evidence-based decision-making.
• Excellent attention to detail and ability to work with large sets of data fields to ensure accuracy and completeness in documentation.
• Effective communication skills, with the ability to engage with diverse stakeholders and synthesize their needs.
• Strong collaborative skills to work in multidisciplinary teams.

Nice-to-have skills:

• Understanding of interoperability standards such as HL7 and FHIR, and experience with EHR systems.
• BS/BA in a relevant field such as Business Administration, Computer Science, Data Analysis, or a related discipline is nice to have but not required.

Why You’ll Love Working with Us:

• A mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health!
• Full medical, dental, vision and life insurance benefits.
• 401K matching.
• Company stock options.
• Unlimited paid vacation.
• Performance bonuses.
• Company support for career and skill development.
• Fun company events and outings.
• Chorus is an equal opportunity employer with a commitment to diversity and inclusion.

The anticipated base salary for this position is $130,000 to $140,000.

The base salary offered is determined by several factors, including but not limited to the applicant's qualifications, relevant experience, specific skills, level of education, certifications or professional licenses, and geographic location where the job will be performed. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any bonus, equity, or benefits.

Total compensation package also includes performance bonus and stock options. Final compensation will vary based on experience and various other factors.

Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.

Disability Accommodation for Applicants to Chorus Innovations

At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants.

If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process.

Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations.

To request accommodations or discuss your needs further, please contact We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made.