Client Services Representative

Are you E.P.I.C?!
Are you a service-focused individual with E mpathy, P assion, I ntegrity, and C ommitment? If YES, join us at Health System Services, where we hold ourselves to high standards of excellence and foster a supportive team environment.
Health System Services is seeking individuals with strong customer service skills who want to make a difference in the healthcare field. If you are enthusiastic and committed to learning, this position is right for you!
As a Client Service Representative, you will provide excellent customer service in multiple facets of the organization.
About the Positions

• Offer guidance and answer questions involving durable medical equipment and related services.
• Interact with patient referral sources to ensure smooth order fulfillment, including logistics, insurance verification, and billing.
• Respond promptly to inbound customer communications, resolving inquiries and keeping customers informed about order statuses.
• Process customer orders through various channels, ensuring accuracy and completeness while managing inventory for fulfillment.
• Initiate and oversee shipment logistics, providing tracking information to customers.
• Issue return authorizations, manage returns, refunds, or replacements, and maintain accurate transaction records.
• Conduct outbound calls to review client Electronic Medical Records, updating recurring orders and ensuring insurance documentation is in place.
• Build and maintain client relationships while identifying new patient and insurance coverage opportunities.
• Assist in preparing quotes, product specifications, and other administrative tasks as needed.
• Manage and update CRM systems to ensure accurate records, and qualify leads to support sales efforts.
• Collaborate with team members across departments to ensure proper patient care and insurance reimbursement.
• Coordinate care with physician offices, long-term care facilities, and hospitals via phone, email, or in person.
• Educate referral sources on company products, services, and insurance requirements.
• Process equipment and supply orders based on physicians' orders, entering them into electronic medical records and sales platforms.
• Educate patients on the use and troubleshooting of medical equipment and devices.

What We're Looking For

• A kind and friendly attitude, with a proactive and positive mindset.
• Energetic and driven, demonstrating a strong work ethic.
• Highly organized with keen attention to detail.
• Professional, courteous, and able to communicate effectively both verbally and in writing.
• Strong customer service skills, with the ability to resolve issues and build relationships.
• A team player who collaborates effectively with colleagues across departments.

Qualifications for Success

• High School Diploma or GED required.
• Associates or Bachelor's degree, preferred.
• Experience in the medical field, a plus.
• Background in customer service highly preferred.
• Knowledge of Medicare, Medicaid and third-party insurances, a plus.

• Benefits

• Health, Dental, and Vision Insurance
• Short-Term and long-Term Disability options
• 401K with company match
• PTO, Vacation and paid Holidays

Compensation

• $16.50 - $23.00, per hour dependent on experience

Shift

• 8:30am - 5:00pm, Monday - Friday

Location

• Wheatfield, NY