Overview
The Business Technology Services Team is looking for a Manager II System Engineering and Technology Product Manager (TPM) to lead an engineering team responsible for delivering solutions in support of our Consumer Lending product team and their member/ employee facing products. In this role, you will own the product technology roadmap and will partner with stakeholders across Navy Federal to strategize, enable and deliver technical products and capabilities.
To serve as a TPM and subject matter expert for the assigned area delivering a designated service to the organization. Provide forward-looking, industry perspective and be responsible for the full lifecycle of the respective service including definition, execution, and governance. Manage Services of high complexity and low to medium maturity with Service Impact of medium to high breadth and depth. Work independently with minimal supervision. Partner with Vendor Management Office in contract analysis and competitive market assessment for vendor selection process. Provide actionable feedback to Vendor Managers to ensure expected performance to SLAs.
Responsibilities
- Partner with Consumer Lending stakeholders, leadership and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
- Lead engineering teams comprised of Navy Federal staff and contractors. Direct report roles include architects, Engineers, analysts, testers, scrum masters and other delivery roles. Accountable for end-to-end design, build, test, deployment, and post production tier-3 support.
- Establish measurable team Objectives and Key Results that align with the priorities of the enterprise and the parent organization: Product Engineering and Delivery Services (PEDS).
- Evaluate the performance of directly aligned individual contributors leveraging OKRs, KPIs and SLAs; ensure service levels are achieved in line with SLAs and SLOs.
- Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule.
- Build and maintain relationships with team members, management, key stakeholders including Enterprise Technology Services teams, business partners, and/or external contacts (vendors, etc.).
- Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders.
- Perform other related duties as assigned.
Qualifications
- A Master's or Bachelor's Degree in Information Technology, Computer Science or other related field.
- Knowledge of enterprise anchor platforms such as Salesforce, Pega, Mulesoft and Microsoft Dynamics.
- Experience managing, mentoring, and developing professional staff.
- Solid leadership skills: Ability to build high-performing teams, as well as influence business partners across the company.
- Prior experience working on microservices and event-driven architecture.
- Hands-on experience implementing in-depth security controls including OAuth 2.0, JWT.
- Technical knowledge in Azure Platform as a Service (PaaS); Azure Infrastructure as a Service (IaaS); Azure Kubernetes Service (AKS).
- Experience in cloud native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management, B2B, B2C etc.).
- Advanced skill in defining & implementing action plans to achieve strategic goals.
- Advanced knowledge of Agile frameworks (e.g., SAFE).
- Experience in leading, guiding and coaching professional staff.
- Experience in resource allocation and management.
- Advanced verbal and written communication skills.
- Effective in producing desired results and achieving goals and objectives.
- Experience in working with all levels of staff, management, stakeholders, vendors.
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.
- Advanced skill relationship building, negotiation and facilitation skills.
Desired Qualifications
- Knowledge of NFCU operations, processes, and procedures.
- Experience with agile delivery frameworks and Azure DevOps.
- Advanced knowledge of banking/financial industry standards and practices.
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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