Director of IT

Job Description - Director of IT

Our Company Mission:

Remember when every step of launching your dream felt like a mountain? Debt loomed, the tax code was a cryptic puzzle, and building a rock-solid foundation seemed impossible. PRIME Corporate Services was forged from that very struggle, by dreamers who knew that every aspiring entrepreneur, side hustler, and founder deserved a better path.

We're not just another faceless firm. We're your co-pilot in the wild ride of building something from scratch. We cut through the red tape, translate the legalese, and equip you with the tools and knowledge to navigate the startup jungle. We show you how to structure your business for financial freedom. The tax code? We crack its code, opening doors to unexpected savings and strategic growth. Your entity structure? We craft a fortress to protect your passion and your future.

But PRIME is more than just a shield against the business beasts. We're your launchpad, propelling your hustle to new heights. We'll help you build business credit, unlock funding doors, and fine-tune your operations for seamless scaling. Whether you're building a solo empire or leading a growing team, we're here to empower you every step of the way.

Forget the stress, the doubt, the feeling like you're flying blind. Our team at PRIME, fueled by knowledge, backed by expertise, is ready to serve your business. Let's take your business to the stratosphere – together.

Your Team

This position will report to the COO and oversee the IT team.

Position Summary

We are seeking an experienced IT Director to lead our technology initiatives with a strong emphasis on contact center operations and cybersecurity. This leadership role will be responsible for driving innovation, ensuring the security of our systems, and optimizing the performance of our contact center technologies.

Key Responsibilities

1. Strategic Leadership: Develop and implement a comprehensive IT strategy that aligns with our contact center operations and cybersecurity goals.
2. Contact Center Expertise: Oversee the management and optimization of contact center technologies, ensuring seamless customer interactions and operational efficiency.
3. Cybersecurity Oversight: Lead efforts to protect our information systems from cyber threats by implementing robust security measures and best practices.
4. Collaboration & Communication: Work closely with cross-functional teams to understand technology needs and ensure alignment with business objectives.
5. Vendor Management: Evaluate and manage relationships with technology vendors, ensuring that solutions meet our operational and security requirements.
6. Team Development: Build and mentor a high-performing IT team, fostering a culture of continuous improvement and professional growth.
7. Regulatory Compliance: Ensure all IT systems comply with industry regulations and standards related to data security and privacy.

Requirements

1. Proven experience in IT leadership roles, particularly within contact center environments.
2. Strong background in cybersecurity practices, including risk management and incident response.
3. Demonstrated ability to implement and manage technology solutions that enhance customer experience and secure sensitive data.
4. Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
5. A degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., CISSP, CISM) are a plus.

Benefits

1. Health, Dental, and Vision insurance
2. 401k Match
3. Paid time off
4. Referral program
5. Wellness programs