DescriptionBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:Performs a wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned.Responsibilities:Responsible for the tracking, coordination and communication of patient referrals.Ensures complete and accurate patient registration, including demographics and current insurance information.Handles requests from third party referral sources and provides relevant information and date.Serves as the point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications.Reviews details and expectations of referral with the potential patientEnsures that referrals are addressed in a timely mannerServes as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.Other InformationOther information:Education Requirements:● High School diploma or GEDLicensure/Certification Requirements:● No licensure or certification required.Professional Experience Requirements:● Two (2) years of clerical or administrative experience● If Bachelor's degree, no years of clerical or administrative experience● If Associate's degree, one (1) year of clerical or administrative experienceKnowledge/Skills/and Abilities Requirements:● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.Job DetailsLegal Employer: NCHEALTHEntity: UNC REX HealthcareOrganization Unit: Rex Vascular RaleighWork Type: Full TimeStandard Hours Per Week: 40.00Salary Range: $18.20 - $25.86 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: HybridWork Schedule: Day JobLocation of Job: US:NC:RaleighExempt From Overtime: Exempt: NoThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.