Description and Requirements
Role Value Proposition:
Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600.8 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at to learn more.
The Change Management function is part of Operations for MetLife Investment Management. (MIM). Change Management is responsible for planning and execution of key programs in MIM related to process, technology and people spanning across all MIM products and asset sectors.
The Change Management Lead is responsible for driving and managing change across MetLife Investment Management (MIM). MIM provides fixed income, private capital, and real estate investment solutions to institutional investors worldwide. MIM is the institutional asset management business of MetLife, Inc., one of the world’s leading financial services companies. MIM has earned the distinction of being ranked one of Pensions & Investments’ Best Places to Work in Money Management. This is an exciting opportunity to be at the heart of transformational initiatives across business and technology and have an impact on the organization.
Success in this role requires you to have an ownership mindset. The Change Management Lead is responsible for partnering with business and functional teams to identify opportunities for continuous improvement and new initiatives to grow the business.
Key Responsibilities:
- Develop a detailed understanding of the end-to-end investment lifecycle of MIM products and asset classes, including – process, people, and technology.
- Continuously improve and re-engineer workflows across the business, along with supporting operations, Client services, Sales, and Client relationship teams.
- Partner with business and functional teams to identify operational pain points to formulate and implement process improvement solutions.
- Continuously review processes to make improvements and optimize day-to-day activities for the MIM sub-LOBs.
- Execute strategies to digitize data and processes for efficiency.
Essential Business Experience and Technical Skills:
Required:
- Excellent PowerPoint, Microsoft Excel, Data Analytics & Visualization, and Visio skills.
- Demonstrated ability to solve problems and interact directly with investment professionals.
- Industry knowledge and experience supporting operations for Public Fixed Income, Private Credit and Alternative Investments.
- 6-10 years of relevant experience in management consulting, Strategy or Asset Management COO function.
Preferred:
- Previous experience with planning, designing, and implementing business process improvements.
- This role requires a dynamic, adaptive, and experienced professional who can work directly with business partners to drive efficiencies and support business needs.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Benefits We Offer:
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife:
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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