Vice President of Central Sales

Position: Vice President of Central Sales Solutions

Hours of Work:
Full-time, Exempt

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Supervisory Responsibility: Central Sales Solutions Department (consists of Branch Enablement, Customer Service, Virtual Branch, Strategy and Quality Control teams); an operation’s vertical within Mariner’s Central Operations Division

In This Role, You Will…
Build and optimize the Central Sales Solutions team to execute on business goals, which include process design, developing procedures, controls, automation, and key operational improvements. You will lead and direct the strategy of the Central Sales Solutions functions, implement effective change management processes, and partner closely with key stakeholders in the branch network and senior leadership, including the COO. Teams will be located in the Dallas, Texas area and White Marsh, Maryland initially. Helping to create a coordinated and seamless customer experience whenever branch and central operations intersect will be key.

Responsibilities and Essential Duties:

• Provide leadership for and oversee the Central Sales Solutions teams; define and oversee implementation of short- and long-term goals and plans which support the current and future needs of the business.
• Partner deeply with branch operations team members to both create added value and increased revenue for the branch as well as identify duties and functions best suited for a centralized utility, while continuously monitoring customer experience and impacts. Define, implement, and oversee the execution of resulting operational workflows.
• Lead and implement central sales solutions strategies to achieve branch growth goals and improve customer experience.
• Continuously look for ways to optimize processes to improve efficiency (cost savings) and/or generating added revenue for the company while keeping the customer in mind.
• Support change management and communication, ensuring appropriate team members and stakeholders are engaged when needed.
• Develop robust reporting and analytics to monitor and deliver on KPI’s, and provide results to leadership on an ongoing and as needed basis.
• Provide effective oversight and management of third-party vendors, as needed.
• Identify needs or gaps with infrastructure to enable customers to interact in their contact channel of choice, including phone, web, mobile, chat, SMS, email, apps, etc.
• Identify additional areas of opportunity where current technology either impedes growth and customer experience, or where improvements could further be enhanced. Collaborate with partners in engineering to drive platform modernization and additional features.
• Promote the professional growth and development of team members by sharing knowledge, mentoring, and providing consistent, actionable feedback.
• Create a culture of meritocracy including, good performance scorecards, constructive performance management approaches and aligned reward and recognition structures.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• Bachelor’s degree in Finance, Business, or related field; additional, applicable years of experience may be substituted for the Bachelor’s degree.
• Minimum of ten (10) years of experience in branch operations within consumer lending.
• Minimum of five (5) years successful managerial experience; coordinating multiple responsibilities, managing operations activities, and planning and delegating work to direct reports.
• Proven experience managing projects with demonstrated success in business outcomes.
• Track record of successful recruiting, hiring and onboarding employees in volume
• Highly proficient in Microsoft Office (Word, Excel, Outlook) and financial services programs, including the company’s operating systems for loan origination, customer relationship management, payment processing system, etc.
• Excellent written and verbal communication skills with the ability to communicate subject matter to individuals across business functions.
• Strong expertise in using data and analytics to drive continuous improvement.
• Ability to develop strong relationships, influence, coach, and partner with all levels across the organization.
• Ability to possess flexibility in periods of growth and change.
• Strong sense of urgency and results-orientation.
• Up to 25% travel to Home Office and other operational areas will be required on occasion.

Preferred Qualifications:

• Experience in a leadership role, overseeing multi-regional sales operations, in consumer finance.
• Experience leading teams nationally and in a hybrid work environment.
• Experience opening and staffing new sites.
• Automated outbound dialer experience.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation: Salary (commensurate with experience) + Bonus

Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including:

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564

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