As a Mission Hardware Systems Maintenance, this role supports and manages the responsibilities of the successful completion of all tasks in assigned projects. Provides installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Unix and Windows Hardware support:
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Installs, configures, and upgrades computer hardware and software.
- Provides end-user software troubleshooting and support.
- Coordinates development of deliverables and products.
- Provides troubleshooting and support.
- Participates in the administration of e-mail systems.
- Coordinates development of deliverables and products.
- Must be able to track project studies, plans, action items, etc..
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
Requirements include:
- BA/BS (or equivalent experience) and related technical discipline, or the equivalent combination of education, professional training or work experience.
- 1+ years of directly related experience supporting information systems operations.
- TS/SCI with Polygraph Required.
- Understanding of remote VoIP administration
- Experience with conferencing system configuration
- Knowledge of CAT5, CAT6 and copper Termination requirements
- Familiarity with telephone testing and installation equipment
- Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR CCNA-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.