At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
This position is responsible for the effective management of selected ancillary operations within a specific Memorial Hermann Hospital. Responsibilities include direction and decision-making, financial performance, compliance with regulatory agencies, patient satisfaction, productivity and the promotion of Partners-In-Caring, while ensuring maximum efficiency and effectiveness. Additionally, this position is responsible for promoting positive relations among the medical staff and hospital personnel, and assumes responsibility, along with the Chief Nursing Officer and CFO of administration in the absence of the Hospital CEO. The incumbent also participates in system-wide initiatives to promote efficiencies and cooperation across system divisions.
Job Description
Minimum Qualifications
Education: Master’s Degree in Healthcare Administration, Business Administration, or other applicable area of study is required
Licenses/Certifications: Board Certification in Healthcare Management preferred
Experience / Knowledge / Skills:
- Five (5) years of progressive management experience in a healthcare setting, with a proven track record of successfully leading multiple hospital departments is required
- Financial Management – Assures that revenue, expenses, contribution margin and FTE’s meet or are favorable to budget. The incumbent works with his/her direct reports to prepare and submit budgets completely and on time, knows and understands the details of the budget reports, forecasts and accurately projects expenses; takes corrective action to address negative variances; identifies and proposes capital budget items appropriately; prepares adequate capital equipment proposal and justification, continually improve efficiency and reduce cost.
- Performance Improvement – Assures a technically competent staff and services maintaining a high quality and service oriented reputation for the departments. The incumbent meets hospital requirements for Quality Assurance and contributes to the development, communication and maintenance of the hospital safety program. The incumbent serves as Director accountable for staff education and participates and supports CQI process.
- Regulatory Accreditation Standards – Ensures that compliance and accreditation standards are met in all areas of responsibility. Develops and maintains departmental policy and procedures, and complies with all applicable regulatory requirements and standards
- Leadership – Establishes clear performance expectations for areas of operation. Works with managers/supervisors to establish scope of service, goals and develop the strategic plan for the areas he/she works with. Stays up to date on new developments in the field and incorporates such in the departments’ scope of service. Ensures the development and execution of plans for staff recruitment, retention, and development, avoiding the use of contract staff.
- Partners in Caring – Demonstrates commitment to the Partners-in-Caring process by integrating both Behaviors and Operating Principles in all internal and external customer interactions. Performs duties with accountability, competency, innovation, collaboration, compassion and respect to create the best possible outcomes with exceptional customer experiences.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.