Claims Representative II - Trainee

Job Description
Inservco Insurance Services, Inc., a wholly owned subsidiary of Penn National Insurance, is a leading third-party claims administration firm. We have an incredible opportunity to start your career as a Claims Representative II! This is an in-house position reporting to our iconic high-rise in Harrisburg, PA.
The Claims Representative II Trainee is a closely supervised, entry-level position in which the incumbent obtains knowledge and an understanding of claims handling through both a formal and on-the-job training program. Upon the successful completion of the program, the Claims Rep II Trainee is a candidate for promotion to the Claims Rep II position.
COMPETENCIES AND ESSENTIAL DUTIES OF THE CLAIMS REPRESENTATIVE II TRAINEE
Team Building

• Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
• Listens to others and objectively considers their ideas and opinions, even when they conflict with own.

Attention to Details
As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader, to include:

• accurate preparation of claim file documentation
• verification of coverages
• setting/adjusting reserves
• making appropriate contacts
• identifying subrogation and salvage opportunities
• achieving best practices type settlements in the disposition of claims
• issuing payments within authority to appropriate parties

Quality Orientation

• Accurately and carefully follows established procedures for completing work tasks.

Planning & Organizing

• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
• Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).

Positive Approach

• Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).

Applied Learning

• Successfully complete prescribed professional education courses (IIA, AIC, etc.).
• Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.

Performs various projects requested or assigned by the Team Leader.
CORPORATE CORE COMPETENCIES OF THE CLAIMS REPRESENTATIVE II TRAINEE
Effectively Communicates and Connects

• Communicates clearly and concisely.
• Prepares written communications that adhere to department standards.
• Attentively listens and asks clarifying questions.
• Builds positive relationships within the workplace.

Customer Focused

• Develops and maintains knowledge about the needs of customers and how the team provides value.
• Aware of customer risks and when to escalate risks.
• Identifies and utilizes the appropriate resources to solve customer problems.
• Accelerates follow-up and action to resolve issues.

Talent Development Mindset

• Brainstorms ideas for technical and/or professional development.
• Works with supervisor to identify relevant development opportunities, shadow opportunities, including technical skill building and professional skill enhancement.
• Acts on opportunities to recognize colleagues for a job well done.

Demonstrates Adaptability

• Seeks to understand others' needs and perspectives, especially those different from my own.
• Open to learning about new and challenging ideas to drive the success of the work in which I am involved.
• Learning how to be flexible to accommodate deliverables and prioritize work effectively.

Demonstrates Accountability

• Takes ownership of mistakes and consults with others to resolve, learning from the experience.
• Consistently checks the accuracy of work.
• Provides coverage or assistance to others when needed.
• Proactively steps-up to provide guidance or assistance.

SPECIAL RELATIONSHIPS OF THE CLAIMS REPRESENTATIVE II TRAINEE

• The Claims Rep II Trainee reports to the Team Leader.
• The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.
• As training progresses, will have direct contact with policyholders, claimants, medical, and legal professionals and vendors.

QUALIFICATIONS FOR THE CLAIMS REPRESENTATIVE II TRAINEE
Education/Credentials

• High school diploma or equivalent
• Bachelor's degree preferred
• Adjuster's license or be willing to obtain one as required

Experience

• 0-2 years of experience in a customer service-oriented position

Technical/Professional Knowledge

• Effective communication skills, both oral and written
• Effective inter-personal skills
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment

JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.

Only candidates from the following states will be considered for opportunities with Penn National Insurance/Inservco: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.
About Us
Why Penn National Insurance
A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice. When you are part of the Penn National Insurance family, we want you to feel secure in:
Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.
Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.
Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.
Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email,