Practice Coordinator
Radiology - Central Scheduling & Support
Full Time
80267BR
Job Summary
The Practice Coordinator 2 is responsible for providing exceptional customer service to patients, staff, and providers. As the primary point of contact for the practice, you will handle a high volume of inbound calls, emails, and in-person inquiries. Your role is crucial in maintaining efficient practice operations and resolving patient issues.
Key Responsibilities:
* Manage a high volume of inbound calls, responding to patient inquiries, scheduling appointments, and resolving issues efficiently.
* Process patient referrals, authorizations, and billing information accurately and timely.
* Utilize CRM and other software systems to manage patient records, track interactions, and generate reports.
* Collaborate with clinical and administrative teams to ensure seamless patient care.
* Adhere to strict confidentiality and compliance guidelines.
* Demonstrate excellent communication and interpersonal skills to de-escalate tense situations and build rapport with patients.
* Flexibility to work various shifts, including evenings and weekends, as needed.
The PC 2 is responsible for the maintenance of all routine clerical operations and communications. They/Them is sensitive to the needs of patients, staff and providers at all times. The PA 2 is a team player who works closely with others and who is flexible in dealing with the changing priorities. They/Them is a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of their daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC2 is required to work at any UCSF campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $29.68 - $42.48 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit:
Required Qualifications
* High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
* Successfully passes fingerprinting protocol and is approved to be a cash collector (if applicable)
* Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
* Ability to analyze situations, prioritizes tasks, and develops solutions and make recommendations.
* Ability to work with minimal supervision
* Ability to use good judgment and work independently, at times under the pressure of deadlines
* Ability to access situations prioritizes workload, develop solutions and make recommendations.
* Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
* Able to sit at a computer terminal with telephone headphones for extended periods of time.
* Basic math skills required.
* Proven ability to deal with a wide variety of individuals;
* Ability to deal sensitively and effectively with patients.
* Excellent organizational and problem-solving skills.
* Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
* Demonstrated administrative/office coordination skills.
* Demonstrated knowledge of medical practice terminology.
* Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable
o Referrals (Incoming referral entry) and handling all referral WQs
o Schedule surgeries
o Work applicable work queues
o Messaging (CRM) if applicable
o 2nd calls in CRM if applicable
o Telephone encounters
o My open encounter
o Staff message
o New message
o Route Patient advice request to providers (My Chart)
o Patient Schedule (My Chart)
o Letters
o Pools
o Patient look up
o Check in process
o Check out process
o Comment field
o Quick note
o Scanning
Preferred Qualifications
* Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
* Experience in Radiology and/or combination of hospital/medical experience and knowledge of Radiology
* Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
* Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
* Prior experience with EPIC.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004819 PRACTICE CRD 2
Job Category
Administrative Support
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Career
Percentage
100%
Location
China Basin (SF)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
Monday - Friday
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