Description
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
- Relocation assistance
- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
We are seeking a highly motivated Programmer Developer to join our IT Apps Reliability team. As our Programmer Developer , you will be responsible for overseeing application administration, maintenance, development, testing, software release management, upgrades, security, compliance, and production support for the IT Reliability & Operations Support teams. These applications are pivotal for supporting the reliable operations, efficiency, and business requirements of SPP engineers and operators, while enhancing data transparency for our members and customers. Our application suite includes both third-party software and custom-developed solutions, with a primary focus on software administration, development, and real-time support for these critical applications. You will also have the opportunity to innovate by developing and expanding integration and automation solutions to enhance the Software Development Life Cycle (SDLC) for both third-party and custom applications. This role plays a crucial part in delivering highly available software solutions that meet the uptime demands critical to the Operations Support organization and the bulk electric system.
Essential Functions
- Install, configure, maintain and support assigned application systems
- Monitor, investigate and resolve system issues and/or abnormalities ensuring that the system operates and performs per requirements.
- Acknowledge and remediate customer reported issues and inquiries in a timely manner.
- Participate in 24/7/365 on-call rotation
- Multi-task, problem-solve, and demonstrate an ability to grasp complex and highly integrated systems
- Demonstrate detailed knowledge around specific applications or interfaces (Recognized as Subject Matter Expert).
- Maintain a comprehensive understanding of the business and technical requirements of their assigned system and a competent understanding of other systems supported by their team.
- Engage in applicable phases of SDLC and project life cycle including but not limited to requirements and design, test execution, non-Production environment support, release deployment and coordination of implementation plans across multiple teams, vendors and stakeholders.
- Create and maintain technical system documentation.
- Recommend and implement changes and enhancements to systems, processes and documentation.
- Continue to develop and retain technical skills specific to those applicable to their assigned focus area.
- Perform tasks or special projects as assigned by the management team or by senior team members.
- Provide training in areas of expertise to other employees.
- Mentor Level I and new team members. Provide mentoring to other IT Programmer/Analyst team members based on experience.
- Understand and comply with corporate and departmental policies and procedures including applicable SOC1 and FERC CIP audit controls.
To be successful as the Programmer Developer, we're looking for:
- Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
- Programmer Developer I - No experience required
- Programmer Developer II - Three (3) years' experience of Information Technology Development/Support experience
- Senior Programmer Developer - Eight (8) years of applicable Information Technology Development/Support experience
- Competent and effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support, and database management systems
- Competent and effective troubleshooting, problem solving, and analytical skills
- Competent and effective written and oral communication skills
- Competent understanding and effective working knowledge of SDLC and project life cycle methods and practices
- Good customer service and organization skills
Preferred:
- Two (2) or more years applicable utility industry experience
- C#/ASP.NET, Java or Object Oriented Development Experience
- Scripting experience: Powershell, Perl, Shell scripting
- Web Service / SOAP / WSDL / XSD Experience
- Ansible, JIRA, Bitbucket, and Jenkins Experience
- Oracle PL/SQL or Microsoft SQL Development Experience
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
- The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
- The employee must occasionally lift and move up to 10 pounds.
- Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Understanding of, compliance with and enforcement of SPP Policies and Procedures.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required.
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